Conner Fogarty

I am currently responsible for providing cross-functional support to six business division. The divisions deliver both soft and hard facility management services related disabled adaptions supporting multiple local authorities across the UK to improve the accessibility and living standard for the residents.

Key Responsibilities:

• Performance & KPI Management - Monitoring, report on and drive performance against SLA's and KPI's; implement corrective actions where targets are not met.
• Planned & Reactive Maintenance - Coordinating both reactive and planned preventive maintenance to minimising disruption.
• Heath & Safety Compliance - Working in partnership with the health and safety director to produce a construction phase plan for each active site, ensuring all personnel - both subcontractors and internal teams receive a full health and safety induction prior to work commencing to minimise accidents or near misses.
• Purchase Orders - Utilising internal systems to generate and track purchase orders for contractors, suppliers, and service providers ensuring accurate cost allocation.
• Contractor Onboarding - Managing new contractor onboarding via a Pre-Qualification Questionnaire process, to ensure all required insurances, health and safety, and industry accreditations to ensure full compliance before approving site access.
• Compliance & Regulatory Training - Ensuring all members of onsite staff are actively trained and accredited in understanding hazards such as: HAVS, Noise Exposure, Working at Height, Manual Handling, Electrical Hazards, Visibility, Fire Risk and PPE compliance.
• Weekly Progress - Conduct regular meeting with local authority stakeholders to review job progress, monitor SLA compliance, resident satisfaction and maintain clear communication on active projects.
• Business & Divisional Communication - Acting as a main point of contact for resolving customers concerns and complaints, using effective communication to maintain trust and positive client relationships.

During my time at Imtech Inviron, I supported a portfolio of soft and hard facilities management contacts across the retail, governmental and healthcare sectors, ensuring efficient coordination of planed and reactive works while maintaining a strong focus on client satisfaction and service delivery standards.

Key Responsibilities:

• Customer Service - Deliver first line technical support for site based queries and ensuring timely and accurate resolution to maintain operational continuity and service standards.
• New Tickets - Raise and assign new requests, ensuring a timely resolution and efficient coordination between myself, the team and onsite operatives.
• Data Support - Generate and analyse performance reports, providing key insights and data trends to senior staff to share oversight on performance of the helpdesk.
• PPM - Undertake the scheduling and monitoring the completion of ppm tasks, ensuring engineering teams meet compliance deadlines and operational standards.
• Purchase Orders - Raise and process purchase orders through the helpdesk system, ensuring accuracy, budget alignment and timely procurement in support of delivery.
• Contractor Coordination - Coordinate and schedule specialist contractors to attend to undertake a range of hard and soft fm tasks, including mechanical and electrical maintenance, plumbing, fire safety systems, lift repairs and maintenance, gas safety checks and statutory compliance inspections such as electrical testing and water hygiene.