Confidence Daniel
Milton keynes
Summary
Detail oriented operations and client support specialist with experience in hospitality,property coordination,and multi-channel customer engagement .skilled in managing service delivery ,resolving client issues,and overseeing internal processes to improve guest satisfaction .proven ability to lead teams,coordinate with vendors ,and maintain high service standards across digital platforms .passionate about efficient systems ,hospitality tech,and enhancing customer experience .
Overview
8
8
years of professional experience
1
1
Certification
Work History
OPERATIONS AND CLIENT SUPPORT SPECIALIST
Axa mansard
01.2022 - 12.2024
- Supported service operations by resolving customer issues, coordinating with internal teams to maintain high satisfaction levels.
- Updated accurate client data across internal systems, ensuring operational consistency.
- Proposed ,implemented improvements that enhanced customer engagement and streamlined workflows.
- Demonstrated reliability in managing sensitive timelines ,contributing to high SLA and KPI scores.
- Managed multiple tasks simultaneously under tight deadlines and managed over 50 customers a day.
CUSTOMER SERVICE REPRESENTATIVE
Strickland Service Limited
01.2021 - 12.2022
- Handled guest / vendor inquiries,providing quick and effective resolutions in a fast paced environment .
- Managed high volume of inbound calls for quick resolution of customer issues.
- Supported cross-departmental coordination for logistics and maintenance related requests.
- Maintained precise records across service systems ,ensuring data accuracy cross channels.
- Contributed to process reviews and improvements that elevated guest support and experience.
MARKETING CORDINATOR
Chykechidan Enterprise
01.2017 - 01.2020
- Monitored service workflows and raised tasks for fulfilment and logistics .
- Implemented feedback-driven improvements reducing delays and improving satisfaction by 15%.
- Generated brand awareness by implementing innovative marketing strategies.
- Crafted persuasive copy for email campaigns improving open rates and click-throughs.
Education
Master of Science - International Business Management
University of Sunderland
Bachelor of Science - International Law and Diplomacy
Babcock University
Skills
- Hospitality Tech
- Billing assistance
- Solution-Oriented approach
- Guest experience management
- Task management software
- Maintenance coordination
- Data accuracy and quality control
- Remote team communication
- Airbnb /bookingcom familiarity
- Service review and issue resolution
Certification
professional certificate in customer experience management (2024)
Certified Project Management Professional (PMP) (2023)
Timeline
OPERATIONS AND CLIENT SUPPORT SPECIALIST
Axa mansard
01.2022 - 12.2024
CUSTOMER SERVICE REPRESENTATIVE
Strickland Service Limited
01.2021 - 12.2022
MARKETING CORDINATOR
Chykechidan Enterprise
01.2017 - 01.2020
Master of Science - International Business Management
University of Sunderland
Bachelor of Science - International Law and Diplomacy
Babcock University
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