Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Colum MCSHANE

Newcastle upon Tyne,Northumbria

Summary

My project manager role brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Working in customer service at restaurants allow me as a candidate to adopt further time management skills, having to adapt to unforeseen circumstances such as long wait times and lack of stock (improving problem solving). this paired with my traffic marshalling role allowed me to improve my people skills catering for different customers needs and organising traffic in a real life situations. Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

Team Leader - Project Management

University project
Newcastle upon Tyne
01.2023 - 05.2023
  • Reviewed project documentation and submitted to clients for approval.
  • Escalated critical issues to senior management for time-sensitive resolution.
  • Evaluated project proposals and determined scope in relation to time, quality and cost constraints.
  • Took into account all group members suggestions of marketing technique in order to produced a nuanced plan.
  • Monitored risks, dependencies and constraints, offering timely resolutions to minimise project impact.
  • Visited project sites to confirm adherence to specifications.
  • Arranged project kick-off meetings and conference calls to optimize resources.

Waiter Bartender

Bills
St Albans, Hertfordshire
06.2021 - 08.2021
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits. I catered for various types of guests ensuring their demands were met at the establishment. I presented good customer service doing so.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock. I further ensured completion of tasks within time deadlines.
  • Addressed and escalated customer complaints to amplify guests' experience.
  • Maintained bar stocks, replenishing daily as necessary.
  • Refused drinks service to guests without appropriate proof of age.

Traffic Marshal

St Albans Marathon
St Albans, Hertfordshire
08.2020 - 08.2020
  • Documented deliveries to keep accurate records.
  • Worked closely with site management to monitor incidents and problems.
  • Provided directions to vehicle driver to reach designated location.
  • Communicated with heavy vehicles and site office to stay up to date with developments.
  • Informed drivers regarding one way streets and no entries.
  • Coordinated movement on roads to identify and manage traffic flow.

Education

A-Levels - Sociology, English Literature, Philosophy

St Columbas College
09.2019 - 05.2021

GCSEs - English, Maths, Science, Geography, History, RE, French

St Columbas College
09.2014 - 05.2019

Bachelor of Arts - Business and Marketing

Northumbria University
Newcastle upon Tyne
09.2021 -

Skills

  • Advanced problem solving
  • Project planning and development
  • Teamwork skills
  • Confident communicator
  • Motivational leadership style
  • Performance improvements

Languages

English
Fluent

Timeline

Team Leader - Project Management

University project
01.2023 - 05.2023

Bachelor of Arts - Business and Marketing

Northumbria University
09.2021 -

Waiter Bartender

Bills
06.2021 - 08.2021

Traffic Marshal

St Albans Marathon
08.2020 - 08.2020

A-Levels - Sociology, English Literature, Philosophy

St Columbas College
09.2019 - 05.2021

GCSEs - English, Maths, Science, Geography, History, RE, French

St Columbas College
09.2014 - 05.2019
Colum MCSHANE