Results-driven Project Manager with expertise in end-to-end project lifecycle management. Skilled in scope, schedule, budget, and risk control, ensuring effective project delivery. Experienced in developing work breakdown structures and managing dependencies to optimise project success and achieve strategic objectives.
Planned and controlled delivery activities, effectively managing risks and compliance obligations to ensure project success.
Coordinate internal teams, employers, and external partners to achieve sustainable outcomes.
Delivered employability and wellbeing programmes, achieving contractual KPIs and milestones while ensuring governance compliance.
Produced delivery reports and performance data, facilitating audits and assurance reviews with accurate, timely information.
Collaborated effectively with colleagues, fostering positive work environment.
Conducted detailed market research, resulting in well-informed investment strategies.
Established strong relationships with clients for improved business partnerships.
Project Manager
The Media Group Foundation (UK) - Charity
2020.01 - 2026.07
Led end-to-end delivery of community, education, and media projects, managing scope, timelines, resources, and quality through to close-out.
Applied Agile Scrum principles, using Jira to track delivery and Slack to coordinate remote and online teams.
Established delivery plans, maintained risk registers, and produced governance updates and evaluations to ensure project alignment with objectives and capture lessons learned.
Embedded strong ownership and accountability culture, increasing productivity by over 50% through improved team cohesion.
Facilitated Mastermind groups and stakeholder workshops with entrepreneurs and community leaders, generating initiatives that addressed community needs and enhanced social impact.
Developed comprehensive project plans for successful execution and delivery.
Utilised advanced project management tools for superior tracking and reporting.
Strengthened stakeholder relationships through regular updates and clear communication.
Led cross-functional teams to achieve project goals on time.
Project Manager
Digital Echoes Ltd
London
2021.01 - 2023.08
Led delivery of SaaS HR Pro, cloud-based HR management platform, managing projects from scoping through to deployment.
Delivered full project lifecycle, including planning, risk management, and stakeholder communication.
Coordinated cross-functional Agile teams (developers, designers, QA, stakeholders) to achieve project milestones and deliverables.
Led requirements gathering and backlog management, ensuring alignment with business needs, HR compliance, and usability.
Tracked project progress using Agile/hybrid practices in Jira and Confluence, resolving risks and issues proactively to maintain project timelines.
Oversaw testing, UAT, and go-live activities, ensuring successful and stable release.
Delivered regular project updates and documentation to senior stakeholders, ensuring alignment and transparency throughout project lifecycle.
<ul><li>Oversaw all operational functions during the successful amalgamation of two legacy mutual insurers into a single, unified organization. Reported directly to the CEO and played a key leadership role in aligning people, processes, and performance with long-term strategic goals.</li><li>Led the full operational transformation of Salus Mutual, uniting teams and systems from two legacy organizations under a cohesive structure with shared goals and culture.</li><li>Redesigned leadership accountabilities and implemented new KPI and SLA frameworks, enabling stronger performance management and outcome tracking.</li><li>Built internal capacity in key operational areas, reducing reliance on external consultants and establishing a culture of ownership, capability, and continuous improvement.</li><li>Established an Operations function to support Claims, Underwriting, and Sales, delivering enterprise-wide value through data insights, process improvements, project delivery, and enhanced customer service.</li><li>Collaborated closely with the Senior Leadership Team and Board of Directors to co-develop and launch the organization’s first corporate strategy post-amalgamation.</li><li>Held P&L responsibility for $45M in Gross Written Premium, with a strong focus on operational efficiency and strategic growth.</li><li>Delivered key strategic outcomes, including: First-ever member rebate in company history, First employee engagement survey, achieving a 75% engagement score, 3% reduction in expense ratio through operational efficiencies and cost control.</li></ul> at Salus Mutual Insurance Company<ul><li>Oversaw all operational functions during the successful amalgamation of two legacy mutual insurers into a single, unified organization. Reported directly to the CEO and played a key leadership role in aligning people, processes, and performance with long-term strategic goals.</li><li>Led the full operational transformation of Salus Mutual, uniting teams and systems from two legacy organizations under a cohesive structure with shared goals and culture.</li><li>Redesigned leadership accountabilities and implemented new KPI and SLA frameworks, enabling stronger performance management and outcome tracking.</li><li>Built internal capacity in key operational areas, reducing reliance on external consultants and establishing a culture of ownership, capability, and continuous improvement.</li><li>Established an Operations function to support Claims, Underwriting, and Sales, delivering enterprise-wide value through data insights, process improvements, project delivery, and enhanced customer service.</li><li>Collaborated closely with the Senior Leadership Team and Board of Directors to co-develop and launch the organization’s first corporate strategy post-amalgamation.</li><li>Held P&L responsibility for $45M in Gross Written Premium, with a strong focus on operational efficiency and strategic growth.</li><li>Delivered key strategic outcomes, including: First-ever member rebate in company history, First employee engagement survey, achieving a 75% engagement score, 3% reduction in expense ratio through operational efficiencies and cost control.</li></ul> at Salus Mutual Insurance Company
Business Transformation Delivery Lead (contract role) at Care Connect LimitedBusiness Transformation Delivery Lead (contract role) at Care Connect Limited