Summary
Overview
Work history
Education
Skills
Timeline
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Collins Kutsanedzie

Bilston,Staffordshire

Summary

Skilled application support engineer with over 3 years of experience providing technical support for software and hardware applications on surface mount technology inspection robots in the manufacturing industries. Demonstrates talent for guiding and assisting users with successful software and hardware use. Possesses exemplary problem-solving and customer service skills.

Overview

16
16
years of professional experience

Work history

Application Support Engineer

Altus Group Ltd
Redditch, Worcestershire
11.2019 - Current
  • Installed Surface Mount Technology(SMT) inspection systems i.e Automatic Optical Inspection Systems (AOI) to support Electronic Manufacturing Industries.
  • Delivered reliable, high-quality technical support to average of 5 customers daily.
  • Tested software to assess and verify capabilities in line with business requirements.
  • Completed investigations to check on reported errors, reproduce problems, and trace faults.
  • Increased sales by almost 10% as part of Applications Team (Altus Group)
  • Offered technical advice to programmers and developers to help optimize designs on X-Ray inspection systems.
  • Tracked computer system and network performance to identify root causes of issues affecting data transfers between systems
  • Conducted server backup and recovery on SQL server manage studio in operations in line with protocols.
  • Answered user questions about hardware and software operations to help resolve problems.
  • Distilled complex technical information into easily digestible instructions for end-users.
  • Installed new software for users and monitored version and patch update requirements.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Followed technical documentation for accurate installation, maintenance, and repair work.
  • Established and troubleshot network and data communications systems.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Followed manufacturing instructions and design specifications when completing repairs.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Scanned systems, diagnosing and correcting equipment failures and performance issues.

HGV Class 2 Driver

Royal Mail Delivery Office
Wolverhampton, West Midlands
02.2016 - 11.2019
  • Checked items for safe loading and security, adhering to specified load capacity information.
  • Reported discrepancies to management at time of delivery.
  • Maintained clean, compliant company vehicles, performing interior and exterior washing and safety inspections.
  • Demonstrated strong geographical knowledge of UK when planning delivery routes.
  • Drove vehicles responsibly and safely, following British and EU Road transport regulations.
  • Used handball techniques for smooth loading and unloading of packages.
  • Conducted Daily Vehicle Checks to ensure vehicle roadworthiness.
  • Performed numerous full-load and multi-drop deliveries, consistently working within company targets.
  • Escalated major maintenance issues to maintain roadworthiness of vehicle.
  • Stored goods strategically for accessibility purposes.
  • Employed defensive driving techniques to anticipate potential dangers and avoid collisions.
  • Implemented clever tricks and techniques to minimize fuel consumption, resulting in reduced costs.
  • Drove up to 300 miles in 8-hour shifts, planning rest breaks into longer routes.

Armed Forces Soldier

HM Armed Forces
Salisbury, Wiltshire
02.2008 - 12.2013
  • Maintained 100% accountability of all assigned equipment.
  • Maintained security of local areas and performed route clearance for visiting high-ranking officials.
  • Secured buildings, rooms, and perimeters whilst minimizing exposure times.
  • Led basic reconnaissance operations and reported enemy movements to commanding officers within 20-minute timeframe.
  • Led fire team during infantry dismounted battle drills and situational training exercises, ensuring maximum safety.
  • Maintained up-to-date mission objectives knowledge by researching intelligence targets for understanding in geopolitical context.
  • Performed fire team member duties during situational training exercises.

Operator

International Automobile Company
Solihull
09.2007 - 02.2008
  • Verified documentation and work order requirements.
  • Performed planned preventative maintenance to minimize production downtime.
  • Completed work according to schedule, helping struggling team members as required to maintain smooth-running operations.
  • Consistently demonstrated best practices and conformance to company standards and safety regulations.
  • Investigated complex machine faults through fault-finding and quality analysis.
  • Supported health and safety by carefully operating machinery.
  • Utilized CNC machinery to create high-quality products.
  • Performed planned preventative maintenance to minimize production downtime.
  • Packaged and promptly moved completed products to storage areas, maintaining smooth and efficient operations.
  • Achieved production targets with excellent planning and machine operation.
  • Strictly followed company safety regulations, eliminating workplace accidents and incidents.
  • Increased production by 20%

Education

Some College (No Degree) - Cyber Security

Cyber Academy
Remote
02.2021

Master of Engineering Electronics/Electrical - Electronics

Birmingham City University
Birmingham
03.2018

NVQ Level 3 - ICT Health and Safety

Royal Artillery Center For Personal Development
Wiltshire
03.2013

Skills

  • Demonstrate to customers new products for Process Improvement
  • Well-versed in Microsoft Tools
  • System Failure Analysis and Resolution
  • Data gathering and review
  • Maintenance and repair of CNC machines
  • Technical problem-solving
  • Project Management, well vested in MS project
  • Hardware integration planning
  • Using software and hardwares to calibrate CNC machines
  • Skilled in TCP/IP and WAN
  • Troubleshooting proficiency
  • Technical documents comprehension

Timeline

Application Support Engineer

Altus Group Ltd
11.2019 - Current

HGV Class 2 Driver

Royal Mail Delivery Office
02.2016 - 11.2019

Armed Forces Soldier

HM Armed Forces
02.2008 - 12.2013

Operator

International Automobile Company
09.2007 - 02.2008

Some College (No Degree) - Cyber Security

Cyber Academy

Master of Engineering Electronics/Electrical - Electronics

Birmingham City University

NVQ Level 3 - ICT Health and Safety

Royal Artillery Center For Personal Development

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Collins Kutsanedzie