- Keeping fit
- Running/walking
- Exercise classes
- Reading
- Socialising
- Maintaining a clean, tidy and organised home
Collette Fletcher
Brigg,Lincolnshire
Summary
Experienced property industry professional with 10 years of progressive experience, advancing from a support role to managing residential property valuations and branch operations. I have a strong background in both sales and rental sectors, with a focus on organisation and methodical processes. I am known to build excellent working relationships and trust with both colleagues and clients and treat all with dignity and respect. My current role ensures I am able to show genuine empathy and understand different perspectives and points of views. I thrive at working under pressure and collaborating with teams to achieve goals. I am motivated by challenges and committed to excellence within the property property industry.
Overview
23
23
years of professional experience
Work History
Senior Support Worker
Amber Care
Scunthorpe
03.2026 - Current
- Supported vulnerable adults with mental health and learning disabilities in daily activities, enhancing their quality of life.
- Attended LD and healthcare appointments and meetings to advocate for individual needs and ensure appropriate care.
- Delivered personalised care plans for individuals with diverse needs, promoting independence and dignity.
- Documented all care activities accurately, ensuring compliance with legal and organisational requirements.
- Provided emotional support and companionship, building trust and rapport with residents and their families.
- Prepared nutritious meals tailored to individual dietary requirements, promoting healthy eating habits.
- Demonstrated calm composure to respond to emergency situations and facilitate crisis interventions.
- Implemented safeguarding measures to protect vulnerable individuals from harm.
- Managing finances.
- Managed challenging behaviour through de-escalation techniques and person-centred approaches.
- Assisted with personal care tasks, such as bathing and dressing, ensuring respect and sensitivity to individual preferences.
- Administered medication as prescribed, maintaining accurate records of administration and any side effects.
Office Manager Residential Property Consultant
Bell Watson Estate Agents
07.2020 - 02.2026
- Managed Residential Rentals
- Screening Applicants for Rentals
- Prepared Tenancy Agreements
- Setting up Tenancies
- Tenancy Check Outs
- Arranging and managing rental repairs
- Property Inspections
- Valuing property
- Photographing and measuring properties to bring to the market
- Edited photographs to enhance quality and showcase properties effectively.
- Negotiating
- Liaising with solicitors and sales progression
- Instructing sales
- Managed daily office operations, coordinated meetings, and scheduled appointments for seamless business functionality.
- Performed administrative tasks to support daily operations and team efficiency.
- Interviewed and hired staff.
- Vendor & Client contact.
- Built great working relationships with clients.
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Arranged EPCs, EICRs & Gas Safety Checks
- Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.
- Arranged EPCs, EICRs & Gas Safety Checks
ADMINISTRATOR
Humberside Airport Travel
Ulceby
05.2019 - 07.2020
- Managing diary appointments and assisting with arranging meetings
- Administering existing holiday bookings, invoices and tickets
- Running and managing balance reports
- Maintained accurate filing system to ensure efficient document management
- Providing updates and liaising with colleagues, tour operators and clients via telephone, emails and social media
- Making and receiving phone calls
- Sending and receiving emails
- Welcoming and providing information to the public when holding internal and external events
PAWNBROKER
The Money Box
Barton - Upon - Humber, North Lincs
03.2018 - 05.2019
- Customer Service
- Valued goods, from electrical products to jewellery, ensuring accurate pricing and customer satisfaction
- Managed cash transactions and banking activities
- Processed customer cheques efficiently
- Ordering stock and stock taking
- Listed, promoted, packed, and posted items on eBay, enhancing visibility and driving sales
- Making and receiving phone calls
- Administration duties
BRANCH MANAGER
Paul Fox Estate Agents
Barton-Upon-Humber, North Lincs
06.2017 - 03.2018
- Managing the day-to-day running of the office
- Led staff management and provided clear instructions to enhance team performance
- Liaised with solicitors, mortgage lenders, and other agents to ensure smooth progress of sales
- Receiving solicitors' update on the progress of sales
- Attending appointments and meeting clients in their homes
- Making and receiving phone calls
- Managing the Valuers diaries and arranging appointments
- Taking details and arranging appointments for property valuations
- Taking details and arranging appointments Home Buyers Reports & written valuations
- Arranging viewings
- Carrying out viewings
- Preparing and making property brochures
- Uploading properties to both Rightmove and the agents' websites
- Coordinated window and wall displays to effectively showcase properties
- Processed daily banking transactions
- Opening and closing of the office
- Administration duties
- Attending regular Managers' meetings
SALES NEGOTIATOR
Grice & Hunter Estate Agents
Scunthorpe
10.2015 - 06.2017
- Received updates from solicitors on sales progress and liaised with solicitors, mortgage lenders, and other agents to ensure smooth transaction flow
- Made and received phone calls to facilitate client communication and enhance service delivery
- Carrying out viewings
- Arranging viewings
- Collected details and arranged appointments for property valuations, contributing to streamlined valuation processes
- Taking details and arranging appointments Home Buyers Reports & written valuations
- Managing the partners/Surveyors' diaries and arranging appointments
- Preparing and making property brochures
- Uploading properties to both Rightmove and the agents' websites
- Arranging window and wall displays
- Opening and closing of the office
- Administration duties
- Processed daily banking transactions
HEALTH CARE ASSISTANT
Prime Life Ltd
Sunthorpe, N.Lincs
10.2014 - 10.2015
- Developed individualised care plans for patients
- Maintained accurate patient records for care continuity
- All aspects of daily care, from hygiene to feeding
- Provided emotional support to patients and their families
- Planning and organising daily activities
- Prepared deceased individuals for viewing by families
REGISTERED CHILDMINDER
N.Lincs Council
N.Lincs
07.2009 - 10.2014
- All aspects of child care and needs, from hygiene to education.
- Liaising with parents, managing children's challenging behaviour
- Observations, record keeping, planning, progress reports, managing accounts and finance
- Preparing and cooking meals, snacks and cleaning duties
- Art and crafts, displays, organising activities
EARLY YEARS PRACTITIONER
N.Lincs Council
Brigg, N.Lincs
09.2009 - 09.2010
- This involved duties as above with the exception of managing accounts and finance
Personal Assistant
Mr and Mrs Baker
Wrawby
03.2008 - 11.2008
- Provided supervision and companionship to ensure comfort and safety
- Managed food shopping to ensure availability of essential supplies
- Conducted general housework to maintain a clean and organised living environment
- Making drinks and snacks
NANNY (part time)
Mrs Rachael Blake
07.2007 - 02.2008
- Transporting to and from extracurricular activities
- Supporting with homework
- Preparing and cooking evening meals
- School collections
- Ironing
BANK CLEANER
HSBC Bank
Brigg, N.Lincs
03.2006 - 02.2007
- Managed key holder responsibilities by securing premises with alarm system
- All aspects of cleaning
NURSERY NURSE
Bigby St
Brigg, N.Lincs
01.2004 - 11.2005
- Liaising with parents, managing children's challenging behaviour
- Observations, record keeping, planning, progress reports.
- Art and crafts, displays, organising activities
- Preparing and cooking meals, snacks and cleaning duties
STUDENT
Brigg
09.2003 - 07.2005
- Completed practical work placements in educational settings
- Noah's Ark Day Nursery, Brigg, N.Lincs and Southfield pre-school, Brigg, N.Lincs.
Education
Level 3 Diploma in Childcare Education and Early Years - Child Development
North Lindsey College
Scunthorpe06-2005
Vale of Ancholme Technology College
Brigg, N.Lincs, UK01-2003
City of Lincoln Community College
Lincoln, UK01-2000
Belton All Saints CE Primary School
01-1997
Eagle County Primary School
Eagle, Lincoln, UK01-1996
Skills
- Property management
- Tenancy agreements
- Property inspections
- Compliance documentation
- Safety and compliance
- Customer service
- Client relationship management
- Negotiation
- Administrative support
- Problem solving
- Multi-Tasking efficiency
- Computer literacy
- Effective decision making
- Self-motivation
- Communication skills
- Conflict resolution
- Relationship-building
- Excellent communication
- Negotiation
Interests
Custom
GCSE or equivalent
Personal Information
- Total Experience: 10
- Customer Service
- Management
- Real Estate
- Sales
Timeline
Senior Support Worker
Amber Care
03.2026 - Current
Office Manager Residential Property Consultant
Bell Watson Estate Agents
07.2020 - 02.2026
ADMINISTRATOR
Humberside Airport Travel
05.2019 - 07.2020
PAWNBROKER
The Money Box
03.2018 - 05.2019
BRANCH MANAGER
Paul Fox Estate Agents
06.2017 - 03.2018
SALES NEGOTIATOR
Grice & Hunter Estate Agents
10.2015 - 06.2017
HEALTH CARE ASSISTANT
Prime Life Ltd
10.2014 - 10.2015
EARLY YEARS PRACTITIONER
N.Lincs Council
09.2009 - 09.2010
REGISTERED CHILDMINDER
N.Lincs Council
07.2009 - 10.2014
Personal Assistant
Mr and Mrs Baker
03.2008 - 11.2008
NANNY (part time)
Mrs Rachael Blake
07.2007 - 02.2008
BANK CLEANER
HSBC Bank
03.2006 - 02.2007
NURSERY NURSE
Bigby St
01.2004 - 11.2005
STUDENT
09.2003 - 07.2005
Level 3 Diploma in Childcare Education and Early Years - Child Development
North Lindsey College
Vale of Ancholme Technology College
City of Lincoln Community College
Belton All Saints CE Primary School
Eagle County Primary School