Colleen Raghoo
Wolverhampton
Summary
I am a results-driven professional with a strong foundation in sales and compliance. I demonstrate exceptional skills in pitch development, telesales, and client rapport-building, complemented by comprehensive product knowledge and effective communication abilities. Adept at understanding customer queries with empathy and patience, ensuring timely resolution of issues while maintaining high standards of customer service. Proficient in GDPR compliance, compliance monitoring, and internal auditing, with a keen eye for detail in document reviews and data entry.
Overview
10
10
years of professional experience
Work history
Compliance Officer (Client Bulb Energy)
Respondez
Wolverhampton
02.2021 - 06.2021
- This role largely consisted of monitoring and evaluating employees' outbound communication with customers.
- Maintaining legal regulations and ensuring rules are being upheld and carried out to the highest standards.
- Provided guidance and support to staff on compliance related matters.
- Prepared and maintained compliance reports for management review.
- Assisted in the development and implementation of training programs for employees to improve awareness of compliance requirements.
- Worked collaboratively with closely with Bulb Energy's Compliance team to resolve identified compliance issues.
- Scheduled and initiated appropriate follow-up action to verify correction of violations.
- Managed employee performance using meaningful, timely feedback and appraisals.
Telesales Executive for Bulb Energy
Respondez
01.2020 - 02.2021
- Explained products and services and prices and answered questions from customers.
- Adjusted sales scripts to better target needs and interests of specific individuals.
- Performed outbound calls in order to generate leads and follow up on existing customers.
- Maintained a high level of product knowledge to effectively answer customer inquiries.
- Participated in team meetings to discuss strategies for increasing sales performance.
- This is campaign is largely an outbound role however some duties include handling inbound customer queries.
- Developed creative strategies to overcome objections from potential customers during sales calls.
Telesales Executive for Toto Energy
Respondez
04.2019 - 11.2019
- Explained products and services and prices and answered questions from customers.
- Maintained a high level of product knowledge to effectively answer customer inquiries.
- Performed outbound calls in order to generate leads and follow up on existing customers.
- Adjusted sales scripts to better target needs and interests of specific individuals.
- This role was entirely customer service based.
- Identified and assessed customers' needs to achieve satisfaction.
- Built trust by understanding the unique needs of customers and resolving those needs effectively and efficiently.
- Responded to telephone and email inquiries and complaints following standard operating procedures.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Developed strong customer relationships and loyalty through effective communication.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
Customer Service Agent for Arcadia
Respondez
11.2018 - 04.2019
- This role was largely an outbound sales role although some duties included handling inbound customer queries.
- Developed creative strategies to overcome objections from potential customers during sales calls.
- Explained products and services and prices and answered questions from customers.
- Adjusted sales scripts to better target needs and interests of specific individuals.
Telesales Executive for Green Star Energy
Respondez
11.2017 - 11.2018
- Explained products and services and prices and answered questions from customers.
- Adjusted sales scripts to better target needs and interests of specific individuals.
- Performed outbound calls in order to generate leads and follow up on existing customers.
- Maintained a high level of product knowledge to effectively answer customer inquiries.
Customer Service/Sales Representative
Arcadia Direct
04.2011 - 07.2012
- Maintained a high level of product knowledge to effectively answer customer inquiries.
- Employed persuasive communication skills when selling products or services over the phone.
- This role was a face to face role.
Education
FUNCTIONAL SKILLS (MATHS AND ENGLISH - PASS) - undefined
City of Wolverhampton College
Psychology BS HONS - Psychology BS HONS
Open University
Milton Keynes 10.2013 - 02.2014
A-LEVELS - ENGLISH LITERATURE (B), BUSINESS STUDIES (AX2)
Colton Hills Community School Specialist Language College
GCSES - 12 INCLUDING MATHS, ENGLISH, SCIENCE, ICT, GERMAN, ETC
Colton Hills Community School Specialist Language College
Real Estate Diploma - Real Estate
One Education
06.2025 -
Skills
Sales Skills
- Both hard and soft sales skills
- Target driven
- Pitch development
- Excellent telesales manner
- Effective Communication
- Excellent product knowledge
- Client rapport-building
Customer Service Skills
- Empathic and patient with customers
- Understanding customer queries
- Listening
- Organisation and time keeping
- Working in timely manner to resolve customer issues
- Excellent communication skills
- Rapport building
- Report entry
Compliance Officer Skills
- GDPR Compliance knowledge
- Compliance Monitoring
Hobbies
- Designing and making bespoke handcrafted jewellery
- Running a small business
Timeline
Real Estate Diploma - Real Estate
One Education
06.2025 -
Compliance Officer (Client Bulb Energy)
Respondez
02.2021 - 06.2021
Telesales Executive for Bulb Energy
Respondez
01.2020 - 02.2021
Telesales Executive for Toto Energy
Respondez
04.2019 - 11.2019
Customer Service Agent for Arcadia
Respondez
11.2018 - 04.2019
Telesales Executive for Green Star Energy
Respondez
11.2017 - 11.2018
Psychology BS HONS - Psychology BS HONS
Open University
10.2013 - 02.2014
Customer Service/Sales Representative
Arcadia Direct
04.2011 - 07.2012
FUNCTIONAL SKILLS (MATHS AND ENGLISH - PASS) - undefined
City of Wolverhampton College
A-LEVELS - ENGLISH LITERATURE (B), BUSINESS STUDIES (AX2)
Colton Hills Community School Specialist Language College
GCSES - 12 INCLUDING MATHS, ENGLISH, SCIENCE, ICT, GERMAN, ETC
Colton Hills Community School Specialist Language College
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