Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Colleen Hillier

Colleen Hillier

Recovery Coordinator and Group Facilitator
London,London

Summary

Experienced Recovery Coordinator-Practitioner bringing 14 years of experience in complex recovery settings. Develop and lead effective therapeutic, prevention and educational initiatives to combat addictions and psycho-social issues.

Skilled in maintaining documentation, managing cases and coordinating crisis interventions. Focused, compassionate, service oriented, reliable Group Facilitator and coordinator skilled in delivering caring and compassionate support to address all addiction issues.

Well-versed in leading both one-on-one and group sessions to improve client well-being and coping skills development. 20-year history of advocating for clients to obtain resources and enhance support networks. Adept at optimizing program operations to maximize support.

Passionately serving Lewisham clients facing serious disruptions or dysfunction to life and helping build coping skills, recovery capital, and solution focused asset driven support systems. Culturally sensitive proven to quickly develop trust and rapport with service users and their extended families/carers. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation within a team approach.

Accomplished in collecting supporting information, drafting, reporting comprehensive documentation, in written and verbal form.

Excellent time management and problems solving skills. Detail-oriented team player with strong organizational skills with a high degree of accuracy.

Overview

18
18
years of professional experience
1
1
Certification
4
4
years of post-secondary education

Work History

Recovery Specialist/Group Facilitator

CGL New Direction Lewisham
Lewisham , London
2019.09 - Current
  • Developed open rapport with patients, encouraging sharing of questions and concerns.
  • Educated in various types of techniques and skills, including Smart Recovery and Dialectical Behavioural Therapy, CBT, to better understand how to help clients on their recovery process.
  • Supported clients transitioning from complex rehab back home, liaising between participants, families and program executives about needs.
  • Maintained positive environment through attentiveness and communication that felt safe and inviting to all clients.
  • Oversaw support groups for 30 clients suffering from Alcoholism and Drug Addiction.
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Prepared and facilitated support groups for clients such as Relapse Prevention and Women's Groups, Restorative Trauma Informed Therapy, Auricular Accupuncture, Motivational Psychosocial Intervention, Health and Well Being, Prep for Recovery and Post Recovery Groups for Alcohol, Opiate, and Non Opiate Users, Chemsex users.
  • Advocated for program participants in Rehabilitation program, outlining cases and needs to program executives.
  • Met with patients individually for short term solution focused sessions.
  • Facilitated clients transition from inpatient treatment to outpatient sober living programs.
  • Implemented NDTMS and measures to maintain strict confidentiality of client information.
  • Collaborated with treatment team to identify areas in need of improvement and implement solutions
  • Having training for ethical care of a vulnerable population, GDPR, ESL, Translation speakers, and apps to aide in communication

Well Being Counsellor and Life Coach

LEARN (Life Enhancement and Renewal Network)
USA Remote, Dallas Texas
04.2005 - Current
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Collected credit card, cash and gift certificate payments.
  • Facilitated group sessions and learning discussions to further objectives.
  • Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
  • Supported individuals dealing with mental health and emotional issues.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Designed safe and supportive environment for clients to discuss issues.
  • Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.

Employee Assistant and Case Manager Remote

OH Assist
Birminham, Midlands
08.2015 - 06.2018
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Followed all company policies and procedures to deliver quality work.
  • Kept detailed records of Clients' progress through the titration process.
  • Applied advanced skills in comforting clients through the detox process by providing peer support and mutual aide.
  • Coordinated the intake process for new incoming clients.
  • Tracked client participation in treatment services to identify attendance issues.
  • Improved relapse prevention rates with targeted recovery program mentoring. On-site trauma debriefing.
  • Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
  • Planned appropriate treatment and discharge schedules to maximize success.
  • Arranged community initiatives to build supportive networks for improved rehabilitation.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.

Education

Associate of Applied Science - Higher Diploma in Person Centred Counseling

Essex University
Colchester
09.2012 - 05.2014

Bachelor of Science - Rehabilitation Science, Special Education/Psychology

University of Texas Health Science Centre
Dallas
09.1983 - 01.1986

Skills

  • Knowledge of Drug and Alcohol treatment programs
  • Data Analysis
  • Group activity oversight
  • Treatment planning
  • Substance abuse therapy
  • Team building
  • Process improvement
  • First Aid/CPR
  • Customer service
  • Community resource knowledge
  • Intake interviews
  • Verbal and written communication
  • Curriculum Development
  • Recovery and rehabilitation
  • Client advocacy
  • Communications
  • Organization
  • Problem resolution
  • Relationship development

Certification

  • Certified Advanced Yoga Teacher , BYA - 2015
  • Auricular Accupuncture Practitioner 2023
  • Person Centred Counselor 2015- BACP (expired)
  • Motivational Interviewing Training - 2020
  • Chem-Sex Training 2023
  • Naloxone Training 2019
  • BBV Training
  • Needle Exchange training and harm reduction

Timeline

Recovery Specialist/Group Facilitator

CGL New Direction Lewisham
2019.09 - Current

Employee Assistant and Case Manager Remote

OH Assist
08.2015 - 06.2018

Associate of Applied Science - Higher Diploma in Person Centred Counseling

Essex University
09.2012 - 05.2014

Well Being Counsellor and Life Coach

LEARN (Life Enhancement and Renewal Network)
04.2005 - Current

Bachelor of Science - Rehabilitation Science, Special Education/Psychology

University of Texas Health Science Centre
09.1983 - 01.1986

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Colleen HillierRecovery Coordinator and Group Facilitator