Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
Colleen  Charsley

Colleen Charsley

CROYDON,Surrey

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience
2
2
years of post-secondary education

Work history

Private Lodge Manager

Antelope Park
Gweru, Zimbabwe
01.2021 - 06.2023
  • Tackled food waste by refining kitchen practices, resulting in reduced costs.
  • Designed long-term strategies relating to HR, budget governance, and marketing.
  • Controlled expenditure, oversaw purchasing and maintained accurate counts.
  • Coached front of house teams in delivering smooth, professional reception services.
  • Assessed labour needs, driving strategic recruitment for adequate staffing levels during busy periods. Managed a work force of 80 plus employees.
  • Maximised occupancy rates by optimising reservation and housekeeping processes.
  • Monitored local accommodation market to guide pricing decision-making.
  • Organised services and allocated resources for conferences, charitable events and private gatherings.
  • Sourced cost-effective solutions for required maintenance works.
  • Handled customer complaints calmly and professionally to maintain lodge reputation.
  • Directed maintenance staff to keep facility and grounds at optimum standards.

Events Organiser

COZIM Pvt Ltd
Bulawayo, Zimbabwe
10.2019 - 12.2019
  • Maintained excellent standards of service through impeccable attention to detail.
  • Sourced large capacity venues to host weddings, festivals and entertainment events.
  • Proactively anticipated and creatively problem-solved tech and logistical issues.
  • Oversaw smooth running of events by clearly communicating and delegating across team members.
  • Accurately calculated and processed expenses during and after events.
  • Handled client correspondence and relationship management with timely responses and acknowledgement.

Office Assistant

The Cawston Block
Bulawayo, Zimbabwe
01.2019 - 10.2019
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Established and maintained positive, profitable client relationships through superb communication.
  • Received and screened high-volume internal and external communications, calls and email.
  • Processed invoices and payments using accounting software.
  • Maintained office files for reliable reference, including electronic and hard copies.
  • Created weekly and monthly reports and presentations, enabling improved operational analysis.
  • Sorted and distributed incoming mail to correct recipients throughout busy office environments.
  • Responded promptly to telephone enquiries from clients, vendors and customers.
  • Completed banking transactions and carried out basic bookkeeping.
  • Kept inventory of office supplies and ordered new items when necessary.

Assistant Buyer

Source and Supply
Bulawayo, Zimbabwe
08.2018 - 12.2018
  • Maximised efficiencies by ensuring clear, effective information flow between suppliers and internal team members.
  • Contacted suppliers to resolve price, quality and delivery issues.
  • Prepared and raised purchase orders for new merchandise before stock-out.
  • Prevented revenue loss by reviewing contracts and assessing risks and benefits of terms and conditions.

Office Manager

Meva Implements
Bulawayo, Zimbabwe
12.2013 - 06.2018
  • Managed employee office, supervising workers, enhancing productivity and driving efficiency.
  • Oversaw office budget to responsibly allocate equipment and resources.
  • Negotiated with vendors to minimise costs and improve service delivery.
  • Coordinated and maintained impressive office organisation to keep facilities efficient, organised and professional.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Improved overall office efficiency by establishing smooth workflow processes, monitoring daily productivity and implementing modifications to eliminate operational bottlenecks.
  • Prepared vendor invoices and processed incoming payments.
  • Oversaw office inventory ordering, requisitions and stocking.

Receptionist Assistant

Saunderson House
Barbican, City of London
04.2007 - 03.2010
  • Maintained a warm and welcoming environment for employees and visitors by ensuring cleanliness of reception and lounge areas.
  • Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
  • Delivered front of house duties with warm and professional manner.
  • Operated company switchboard, answering and redirecting calls.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Reduced waiting times through effective time and resource management.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Scheduled meetings and client appointments for team members.

Customer Service Assistant

Executive Offices Group
Mayfair, City of Westminster
08.2006 - 04.2007

Administration Assistant

Bank of Scotland
Purley, Croydon
08.2000 - 08.2005

Office Clerical Assistant

Dingwall Motor Auctions
CROYDON, Surrey
02.2000 - 07.2000

Education

GCSEs - English, Geography, Arts and Crafts

GCSE, Bulawayo, Zimbabwe
12.1986

High School Diploma - Business English, Commerce And Typewriting

Pitman's, Bulawayo, Zimbabwe
01.1986 - 11.1987

Skills

  • Guest experience improvement
  • People management
  • Repeat business strategies
  • Microsoft Outlook
  • Event planning
  • Staff motivation
  • Detail-orientated
  • Strong problem solver

Languages

English
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Private Lodge Manager - Antelope Park
01.2021 - 06.2023
Events Organiser - COZIM Pvt Ltd
10.2019 - 12.2019
Office Assistant - The Cawston Block
01.2019 - 10.2019
Assistant Buyer - Source and Supply
08.2018 - 12.2018
Office Manager - Meva Implements
12.2013 - 06.2018
Receptionist Assistant - Saunderson House
04.2007 - 03.2010
Customer Service Assistant - Executive Offices Group
08.2006 - 04.2007
Administration Assistant - Bank of Scotland
08.2000 - 08.2005
Office Clerical Assistant - Dingwall Motor Auctions
02.2000 - 07.2000
Pitman's - High School Diploma, Business English, Commerce And Typewriting
01.1986 - 11.1987
GCSE - GCSEs, English, Geography, Arts and Crafts
Colleen Charsley