Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work history
Private Lodge Manager
Antelope Park
Gweru, Zimbabwe
01.2021 - 06.2023
Tackled food waste by refining kitchen practices, resulting in reduced costs.
Designed long-term strategies relating to HR, budget governance, and marketing.
Controlled expenditure, oversaw purchasing and maintained accurate counts.
Coached front of house teams in delivering smooth, professional reception services.
Assessed labour needs, driving strategic recruitment for adequate staffing levels during busy periods. Managed a work force of 80 plus employees.
Maximised occupancy rates by optimising reservation and housekeeping processes.
Monitored local accommodation market to guide pricing decision-making.
Organised services and allocated resources for conferences, charitable events and private gatherings.
Sourced cost-effective solutions for required maintenance works.
Handled customer complaints calmly and professionally to maintain lodge reputation.
Directed maintenance staff to keep facility and grounds at optimum standards.
Events Organiser
COZIM Pvt Ltd
Bulawayo, Zimbabwe
10.2019 - 12.2019
Maintained excellent standards of service through impeccable attention to detail.
Sourced large capacity venues to host weddings, festivals and entertainment events.
Proactively anticipated and creatively problem-solved tech and logistical issues.
Oversaw smooth running of events by clearly communicating and delegating across team members.
Accurately calculated and processed expenses during and after events.
Handled client correspondence and relationship management with timely responses and acknowledgement.
Office Assistant
The Cawston Block
Bulawayo, Zimbabwe
01.2019 - 10.2019
Fostered positive relationships with customers to enhance loyalty and retention.
Established and maintained positive, profitable client relationships through superb communication.
Received and screened high-volume internal and external communications, calls and email.
Processed invoices and payments using accounting software.
Maintained office files for reliable reference, including electronic and hard copies.
Created weekly and monthly reports and presentations, enabling improved operational analysis.
Sorted and distributed incoming mail to correct recipients throughout busy office environments.
Responded promptly to telephone enquiries from clients, vendors and customers.
Completed banking transactions and carried out basic bookkeeping.
Kept inventory of office supplies and ordered new items when necessary.
Assistant Buyer
Source and Supply
Bulawayo, Zimbabwe
08.2018 - 12.2018
Maximised efficiencies by ensuring clear, effective information flow between suppliers and internal team members.
Contacted suppliers to resolve price, quality and delivery issues.
Prepared and raised purchase orders for new merchandise before stock-out.
Prevented revenue loss by reviewing contracts and assessing risks and benefits of terms and conditions.
Office Manager
Meva Implements
Bulawayo, Zimbabwe
12.2013 - 06.2018
Managed employee office, supervising workers, enhancing productivity and driving efficiency.
Oversaw office budget to responsibly allocate equipment and resources.
Negotiated with vendors to minimise costs and improve service delivery.
Coordinated and maintained impressive office organisation to keep facilities efficient, organised and professional.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Improved overall office efficiency by establishing smooth workflow processes, monitoring daily productivity and implementing modifications to eliminate operational bottlenecks.
Prepared vendor invoices and processed incoming payments.
Oversaw office inventory ordering, requisitions and stocking.
Receptionist Assistant
Saunderson House
Barbican, City of London
04.2007 - 03.2010
Maintained a warm and welcoming environment for employees and visitors by ensuring cleanliness of reception and lounge areas.