Colleen Charsley

Work history

Private Lodge Manager

Antelope Park

Gweru, Zimbabwe

01.2021 - 06.2023

Tackled food waste by refining kitchen practices, resulting in reduced costs.
Designed long-term strategies relating to HR, budget governance, and marketing.
Controlled expenditure, oversaw purchasing and maintained accurate counts.
Coached front of house teams in delivering smooth, professional reception services.
Assessed labour needs, driving strategic recruitment for adequate staffing levels during busy periods. Managed a work force of 80 plus employees.
Maximised occupancy rates by optimising reservation and housekeeping processes.
Monitored local accommodation market to guide pricing decision-making.
Organised services and allocated resources for conferences, charitable events and private gatherings.
Sourced cost-effective solutions for required maintenance works.
Handled customer complaints calmly and professionally to maintain lodge reputation.
Directed maintenance staff to keep facility and grounds at optimum standards.

Events Organiser

COZIM Pvt Ltd

Bulawayo, Zimbabwe

10.2019 - 12.2019

Maintained excellent standards of service through impeccable attention to detail.
Sourced large capacity venues to host weddings, festivals and entertainment events.
Proactively anticipated and creatively problem-solved tech and logistical issues.
Oversaw smooth running of events by clearly communicating and delegating across team members.
Accurately calculated and processed expenses during and after events.
Handled client correspondence and relationship management with timely responses and acknowledgement.

Office Assistant

The Cawston Block

Bulawayo, Zimbabwe

01.2019 - 10.2019

Fostered positive relationships with customers to enhance loyalty and retention.
Established and maintained positive, profitable client relationships through superb communication.
Received and screened high-volume internal and external communications, calls and email.
Processed invoices and payments using accounting software.
Maintained office files for reliable reference, including electronic and hard copies.
Created weekly and monthly reports and presentations, enabling improved operational analysis.
Sorted and distributed incoming mail to correct recipients throughout busy office environments.
Responded promptly to telephone enquiries from clients, vendors and customers.
Completed banking transactions and carried out basic bookkeeping.
Kept inventory of office supplies and ordered new items when necessary.

Assistant Buyer

Source and Supply

Bulawayo, Zimbabwe

08.2018 - 12.2018

Maximised efficiencies by ensuring clear, effective information flow between suppliers and internal team members.
Contacted suppliers to resolve price, quality and delivery issues.
Prepared and raised purchase orders for new merchandise before stock-out.
Prevented revenue loss by reviewing contracts and assessing risks and benefits of terms and conditions.

Office Manager

Meva Implements

Bulawayo, Zimbabwe

12.2013 - 06.2018

Managed employee office, supervising workers, enhancing productivity and driving efficiency.
Oversaw office budget to responsibly allocate equipment and resources.
Negotiated with vendors to minimise costs and improve service delivery.
Coordinated and maintained impressive office organisation to keep facilities efficient, organised and professional.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Improved overall office efficiency by establishing smooth workflow processes, monitoring daily productivity and implementing modifications to eliminate operational bottlenecks.
Prepared vendor invoices and processed incoming payments.
Oversaw office inventory ordering, requisitions and stocking.

Receptionist Assistant

Saunderson House

Barbican, City of London

04.2007 - 03.2010

Maintained a warm and welcoming environment for employees and visitors by ensuring cleanliness of reception and lounge areas.
Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
Delivered front of house duties with warm and professional manner.
Operated company switchboard, answering and redirecting calls.
Kept reception area clean and neat to give visitors positive impression of the company.
Provided clerical support to company employees, including copying, faxing and file management.
Reduced waiting times through effective time and resource management.
Collected and distributed incoming mail, employing strict confidentiality throughout.
Scheduled meetings and client appointments for team members.

Customer Service Assistant

Executive Offices Group

Mayfair, City of Westminster

08.2006 - 04.2007

Administration Assistant

Bank of Scotland

Purley, Croydon

08.2000 - 08.2005

Office Clerical Assistant

Dingwall Motor Auctions

CROYDON, Surrey

02.2000 - 07.2000

Summary

Overview

Work history

Private Lodge Manager

Events Organiser

Office Assistant

Assistant Buyer

Office Manager

Receptionist Assistant

Customer Service Assistant

Administration Assistant

Office Clerical Assistant

Education

GCSEs - English, Geography, Arts and Crafts

High School Diploma - Business English, Commerce And Typewriting

Skills

Languages

Work availability

Timeline

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