Colin Anthony OSullivan
Skelmersdale ,Lancashire
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer relationships.
Organised and dependable customer service provider with over 25 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work history
Caregiver
N/A
01.2025 - 08.2025
- Helped my Father with personal hygiene tasks, maintaining dignity and self-respect.
- Offered emotional support
- Assisted patients in mobility around the house; prevented accidents.
- Accompanied patients to medical appointments, ensuring continuity of care.
- Maintained a clean environment to promote patient hygiene.
Court usher
Wigan county court
Wigan
06.2024 - 12.2024
- Handled sensitive information with utmost confidentiality and discretion.
- Developed practical problem-solving abilities, resolving issues promptly and professionally.
- Coordinated with security officers to ensure safety within the courthouse.
- Kept accurate records to ensure consistent documentation of court proceedings.
- Demonstrated strong attention to detail whilst handling multiple tasks simultaneously under pressure.
- Managed court documents, ensuring accessibility for legal teams.
- Displayed exceptional customer service skills when interacting with diverse individuals in a challenging environment.
- Guided members of public through court procedures, providing helpful assistance where necessary.
Customer Ethernet champion
BT Enterprise
Liverpool
07.2021 - 03.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
- Set up weekly customer meetings to discuss progress on critical orders.
Breakdown coordinator
Riverside Truck Rental
Skelmersdale
05.2013 - 06.2021
- Improved team efficiency with detailed task allocation for roadside breakdown repairs.
- Implemented process improvements that help reduce costs for customers.
- Contributed to a positive workplace environment through excellent teamwork and collaboration.
- Maintained high standards of customer service during stressful situations such as multiple simultaneous breakdown incidences.
- Coordinated with technicians and with drivers to ensure minimum response times
- Coordinated emergency response teams for swift resolution of breakdowns.
Education
NVQ Level 1 - Performing Arts
Skelmersdale College
Skelmersdale, Lancashire 09/1993 - 07/1995
GCSEs -
Latham High School
Skelmersdale Affiliations
- Keen Musician.
- Avid lover of Sport.
Timeline
Caregiver
N/A
01.2025 - 08.2025
Court usher
Wigan county court
06.2024 - 12.2024
Customer Ethernet champion
BT Enterprise
07.2021 - 03.2024
Breakdown coordinator
Riverside Truck Rental
05.2013 - 06.2021
NVQ Level 1 - Performing Arts
Skelmersdale College
09/1993 - 07/1995
GCSEs -
Latham High School
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