Colin Trotman
Briston,Norfolk
Summary
Dedicated professional with a strong focus on troubleshooting and process improvement suggestions. Demonstrates a proactive attitude and timely escalation of issues, ensuring adherence to service level agreements. Skilled in critical incident response and SQL proficiency, with strong attention to detail. Committed to leveraging technical expertise for continuous improvement in operational efficiency.
Overview
32
32
years of professional experience
1
1
Certification
Work history
Application support engineer
Vix Technology
Remote
2024.01 - Current
- Resolved escalated technical issues promptly, ensuring minimal disruptions in operations.
- Liaise with Development teams on L2 and L3 problems
- Used SQL to manipulate data, ensuring accurate reporting.
- Provided 24 and 7 on-call support, ensuring minimal downtime during critical incidents.
- Managed incident tickets from inception through resolution improving service delivery times.
- Troubleshot issues with clear logic to resolve issues with speed and precision.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Offered technical advice to programmers and developers to help optimise designs.
Senior configuration and integration engineer
Vix Technology
Remote
2020.03 - 2024.01
- Investigated L2 problems
- Proactively monitored system performance with routine checks.
- Improved client relationships with effective communication and problem-solving skills.
- Collaborated with cross-functional teams for better resolution strategies.
- Provided exceptional service to customers, ensuring their needs were met promptly.
- Developed custom solutions when standard procedures proved ineffective, improving overall workflow efficiency.
Configuration and integration engineer
Vix Technology
Remote
2013.07 - 2020.03
- Established data processes through validation and attention to detail.
- Rollout of Stagecoach AVL and TP5800
- Rollout of DT421 including configuration
Field service engineer
Vix Technology
Remote
2006.05 - 2013.07
- Fostered strong relationships with clients, enhanced business reputation and loyalty.
- Improved system performance by conducting routine maintenance and checks.
- Ensured customer satisfaction with timely resolution of service requests.
- Performed thorough troubleshooting procedures for prompt fault rectification.
- Improved system performance with rigorous testing and fault rectification procedures.
- Resolved technical faults, enhancing system reliability.
Field service engineer
Dixons Stores Group
East Anglia
1994.02 - 2005.05
- Investigated customer complaints diligently; safeguarded brand image.
- Successfully delivered on tasks within tight deadlines.
Education
NVQ Level 3 - Electronic Servicing
City College Norwich
Norwich 09/1989 - 05/1993
Skills
- Hardware troubleshooting
- Process improvement suggestions
- Timely escalation of issues
- Proactive attitude
- Critical incident response
- Service level agreement adherence
- SQL proficiency
- Strong attention to detail
Certification
- City and Guilds 224 Electronic Servicing Part1, 2 and 3.
Affiliations
- Cooking
- Travel
- Walking
- Quizzing
- Craft Ales
Timeline
Application support engineer
Vix Technology
2024.01 - Current
Senior configuration and integration engineer
Vix Technology
2020.03 - 2024.01
Configuration and integration engineer
Vix Technology
2013.07 - 2020.03
Field service engineer
Vix Technology
2006.05 - 2013.07
Field service engineer
Dixons Stores Group
1994.02 - 2005.05
NVQ Level 3 - Electronic Servicing
City College Norwich
09/1989 - 05/1993