Summary
Overview
Work history
Education
Skills
Timeline
Generic

Colin Knowles

Bangor,Northern Ireland

Summary

Dedicated [Job Title] consistently raises standards across service provision. Inspiring leader leveraging industry knowledge to cut service costs and elevate existing services. Offers expertise in [Type] project management to implement meaningful change and improvements. Engaging leader with proven success applying project management techniques to execute plans. Talented at resource management, budget governance and staff development. Evaluates processes critically to identify areas of improvement and implement detailed action plans for positive results. Resource-driven Librarian recommends, interprets and evaluates information sources and assists users with academic and information searches. Asserts sharp, keen eye for detail and organization. Proactively uses technology to perform job or enhance customer experience. Experienced Librarian with excellent record of supporting research of students, faculty and general public through knowledgeable reference assistance. Adept at using [Software] and [Software] to complete digital research. Well-versed in maintaining books, maps and other collections. Librarian well-versed in all aspects of library systems and management. Extensive experience in library operations, collection analysis, policy development and intellectual freedom. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

40
40
years of professional experience
2
2
years of post-secondary education

Work history

Library Manager

Librariuesni
Belfast, Co Antrim
06.1996 - Current
  • Developed and updated internal guidelines.
  • Identified service gaps, developing plans to strengthen or expand offerings.
  • Coordinated consistent, high quality provision of customer service.
  • Oversaw maintenance of organisation's facilities to guarantee compliance with industry regulations.
  • Led and inspired team of six to uphold brand standards and demonstrate professionalism.
  • Championed organisational values to instil sense of loyalty and community.
  • Forged partnerships with other service providers to boost signposting capabilities and diversify services.
  • Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
  • Directed activities of staff to maximise service availability and play to teams' strengths.
  • Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
  • Managed inventory of resources necessary for service provision.

Material Expeditor

APV Baker Ltd.
Belfast, Co. Antrim
01.1991 - 05.1996
  • Working at H&W Shipyard, Belfast:
  • Organised stock based on rotation requirements and expected use.
  • Compiled counts and prepared documentation for incoming and outgoing stock.
  • Followed procedures to maintain accurate stock counts and organised storage system.
  • Monitored stock levels to reorder replenishments in good time.
  • Inspected stock shipments to verify quantities, quality and destination information.
  • Estimated needs and requisitioned new stock to meet demand.
  • Arranged smooth flow of goods between dock, staging and storage areas.

Material Expeditor

Rotary Ltd.
Baghdad, Iraq., Co Antrim
08.1987 - 12.1990
  • Working at Al Sijood Palace Project in Baghdad, Iraq.
  • Organised stock based on rotation requirements and expected use.
  • Weighed individual items, boxes and containers and documented official numbers.
  • Compiled counts and prepared documentation for incoming and outgoing stock.
  • Followed procedures to maintain accurate stock counts and organised storage system.
  • Inspected stock shipments to verify quantities, quality and destination information.
  • Arranged smooth flow of goods between dock, staging and storage areas.
  • Obtaining the agreement of Iraqi engineers that all materials supplied were in accordance to the specifications set out in the contract Bills of Quantity, thereby getting the manifests of material supplied signed off for payment.

Bank Clerk

Halifax Building Society.
London, Moorgate, London
05.1985 - 07.1987
  • Confidently opened and closed accounts as appropriate.
  • Managed cash deposits and withdrawals, conducting daily cash counts.
  • Processed numerous payments with exceptional accuracy, resulting in satisfied customers and accurate finances.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and cash point operations.
  • Processed customer transactions, including loan payments, safe deposit boxes and cheque-cashing.
  • Documented account actions with customer and banking information and collected required documentation to attach to transactions.
  • Responded and assisted customers with account inquiries and updates.
  • Performed general teller duties, including handling cash, balancing cash drawers, performing loan payments, issuing and checking account information.
  • Explained bank services, financial products and applicable fees to customers.
  • Recommended bank products and services to current and prospective customers.

Clerk

Belfast Parks Department
Belfast, Co Antrim
09.1983 - 04.1984
  • Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
  • Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
  • Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Handled diverse customer queries, providing accurate store, product and service information.
  • Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
  • Helped customers make product and service selections among range of options.

Education

Bachelor of Science - Archaeology

Queens University Belfast
Belfast
09.1981 - 06.1983

Skills

  • Managerial Experience:
  • Resource evaluation
  • Workflow planning
  • Strategic planning
  • Social media promotions
  • Scheduling
  • Equipment configuration
  • Recordkeeping
  • Cataloguing reference books
  • Instruction
  • Literacy development
  • Staff training and development
  • Reading groups
  • Copyright law
  • Policy development

Timeline

Library Manager

Librariuesni
06.1996 - Current

Material Expeditor

APV Baker Ltd.
01.1991 - 05.1996

Material Expeditor

Rotary Ltd.
08.1987 - 12.1990

Bank Clerk

Halifax Building Society.
05.1985 - 07.1987

Clerk

Belfast Parks Department
09.1983 - 04.1984

Bachelor of Science - Archaeology

Queens University Belfast
09.1981 - 06.1983
Colin Knowles