Colin Gilmour
Newcastle Upon Tyne,Tyne And Wear
Summary
Experienced account manager with two decades in sales and customer service across B2C and B2B sectors. Expertise in fostering client relationships and delivering exceptional service that drives revenue growth. Recognised for effective teamwork and individual contributions that enhance overall productivity. Focused on achieving results and prioritising customer satisfaction in all endeavours.
Overview
2024
2024
years of professional experience
Work history
Director
Gilmour Water Ltd
Newcastle Upon Tyne, Tyne And Wear
08 2023 - 05 2026
- Built business water consultancy from concept through incorporation and go-live launch.
- Established solid partnerships for enhanced market presence.
- Managed negotiations with clients to secure profitable contracts.
- Initiated business development activities, expanded client base.
- Led negotiations with vendors and suppliers, securing favourable terms.
- Implemented company policies and legal guidelines.
- Maintained organisational compliance with applicable legislation and regulations.
Taxi driver
NE Taxis
Newcastle Upon Tyne, Tyne And Wear
2020.04 - 2023.07
- Used knowledge of local area to suggest tourist spots or restaurants to passengers.
- Maintained safety by adhering to road regulations and traffic laws.
- Kept vehicle in top condition through regular maintenance checks, prolonging its lifespan.
- Transported passengers to desired destinations, resulting in satisfied customers.
- Assisted with luggage handling, enhancing customer experience.
- Provided support for elderly or disabled passengers, ensuring a comfortable journey.
Account Manager
Great Annual Savings
Peterlee , County Durham
2016.03 - 2020.03
- Generated leads, resulting in increased sales.
- Tracked daily sales with meticulous record-keeping.
- Created sales through targeted marketing strategies.
- Increased revenue through proactive selling techniques.
- Implemented innovative sales techniques, driving business growth.
- Dealt with a high volume of calls each day.
Founder / Director
Fetch My Luggage Services Ltd
Newcastle Upon Tyne, Tyne and Wear
02 2011 - 03 2016
- Established business from concept to go-live and trading operations.
- Monitored operations to assess and highlight results.
- Championed customer-centric approach, enhancing overall service delivery and satisfaction.
- Negotiated contracts with suppliers, secured competitive pricing and terms.
- Networked with industry leaders, cultivating mutually beneficial partnerships.
Major Accounts Manager
TNT UK Plc
Gateshead , Tyne and Wear
2005.11 - 2011.02
- Prepared detailed reports to provide insight into account performance.
- Managed business relationships to ensure loyalty and long-term commitment.
- Achieved client satisfaction by managing key accounts effectively.
- Analysed sales data for identifying opportunities for growth.
- Established strong rapport with clients through regular communication.
- Delivered exceptional customer service, addressing client queries and handling complaints.
Customer Service Administrator / Trainer
Abbey Plc
Gateshead, Tyne And Wear
09 2000 - 10 2005
- Resolved complex issues for enhanced customer experience.
- Coordinated with other departments for seamless service delivery.
- Dealt efficiently with customer complaints, promoting positive brand image.
- Handled high-volume calls in a professional manner.
- Trained new employees on company policies and procedures, bolstering performance standards in both the UK and on-site in Bangalore, India.
- Enhanced communication with personal development sessions.
Education
Advanced GNVQ - Science Diploma
North Tyneside College
GCSE -
Burnside High School
Skills
- Customer oriented
- Business development
- Contract negotiation
- Data collection and analysis
- Brand development
- Sales orientated mindset
- Negotiation expertise
- Complaint management
- Email etiquette
Hobbies and Interests
Keen swimmer. Hiker, adventure days out with my family. Gym training.
Timeline
Taxi driver
NE Taxis
2020.04 - 2023.07
Account Manager
Great Annual Savings
2016.03 - 2020.03
Major Accounts Manager
TNT UK Plc
2005.11 - 2011.02
Director
Gilmour Water Ltd
08 2023 - 05 2026
Founder / Director
Fetch My Luggage Services Ltd
02 2011 - 03 2016
Customer Service Administrator / Trainer
Abbey Plc
09 2000 - 10 2005
Advanced GNVQ - Science Diploma
North Tyneside College
GCSE -
Burnside High School