Colin Donnelly
Inverkip
Summary
Commercially astute and results focused Sales Manager with +16 years' experience driving high-growth Like-for-Like (LFL) Sales in fast paced retail environments. Dynamic professional, classic success of self-made business leader rose to Deputy Store Manager starting from the shop floor as trolley boy. Capable of coaching and developing high performing teams that achieve tremendous results. Results oriented and resourceful problem solver with a dedicated work ethic, and a strong commitment to delivering exceptional customer service. Leverages strong communication and negotiation skills to develop effective working relationships with Area managers and Regional directors.
Overview
20
20
years of professional experience
Work History
Selling Sales Manager
Crown Parks
Arbroath
02.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sales Manager
Cove Uk
08.2022 - Current
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue
- Developed profitable relationships with high-spending clientele by successfully employing rapport-building techniques
- Directed corporate training, coaching and upskilling of 5 new employees, improving team revenue potential
- Closed a record £1.7m sale, earning company-wide recognition and promotion.
Sales Manager
Parkdean Resorts Southerness
01.2017 - 08.2022
- Achieving sales targets through understanding affective sales process
- Strategically learning social media marketing, goal setting and focusing on achieving goals
- Delivered first class handover process achieving high NPS
- Prospecting calls converting customers from sofa to sale
- Completed over 40 sales via Facebook marketing
- Generated new leads and opportunities to maximise revenue.
Store Manager
Hutchison 3G UK Ltd
01.2014 - 01.2017
- Managed and ensured smooth operations whilst maintaining profitable operations, delivered first class merchandising and significantly grew LFL sales
- Coached, mentored sales team, ensured team cohesion and engagement, reward and recognition for exceptional performance & team achievements
- Delivered superior customer service, managed stock levels, appropriately replenished and ensured customer satisfaction
- Skilfully analysed sales reports and data to understand merchandise needs
- Delivered training and appraisals to build staff performance.
Store Deputy Manager
WM Morrison Supermarket Stores
01.2004 - 01.2014
- Accountable for accomplishing goals and objectives for store, consistently performed day end and monthly reporting
- Proficiently managed and monitored stock levels, appropriately replenished, as well as planned and initiated promotions
- Maintained presence on sales floor, identified and resolved customer issues; ensured service standards always met and sales opportunities maximised
- Developed high performing team through ensuring efficient recruitment, interviewing, training of new employees and scheduling rota
- Successfully managed team of 25 in approachable manner for 11 years
- Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
Education
Microsoft Office 360 Course Certification - Microsoft Office 360
Microsoft Office Academy
Glasgow, Renfrewshire06.2020
Facebook Marketing -
Udemy
Inverkip, Inverclyde04.2020
Sales & Marketing Management -
Open University
Inverkip, Inverclyde01.2015
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
- Verbal and written communication
- Product Knowledge
- Sales expertise
- Sales Presentations
- Client Relationship Management
- Sales strategy development
- Strategic Planning
- Positive and upbeat
- Direct Sales
- Sales process
- Sales Planning
- Sales Tracking
- Account Management
- Sales processes
- Lead Generation
- Business Planning
- Market Research
- Marketing strategy
- Salesforce
- Time Management
- Sales Targeting
Skills
Microsoft Office Suite, Microsoft Office 365 Advance course, Sales Force, Customer rapport, Recruiting and hiring, Energetic, Superb time management, Rapport and relationship building, Profit and revenue-generating, Sales process, Sales office management, Lead generation, Social media savvy, Salesforce, Brand-building strategies, Customer acquisition and retention, Communication and engagement techniques, Excel proficiency, Excellent communication skills
Timeline
Selling Sales Manager
Crown Parks
02.2024 - Current
Sales Manager
Cove Uk
08.2022 - Current
Sales Manager
Parkdean Resorts Southerness
01.2017 - 08.2022
Store Manager
Hutchison 3G UK Ltd
01.2014 - 01.2017
Store Deputy Manager
WM Morrison Supermarket Stores
01.2004 - 01.2014
Microsoft Office 360 Course Certification - Microsoft Office 360
Microsoft Office Academy
Facebook Marketing -
Udemy
Sales & Marketing Management -
Open University