Colin Dennis

The company flagship store my role was successfully completing the amalgamation of 2 separate teams gained from acquisitions, working in unison to deliver clinical along with customer excellence while optimising business opportunities

• Oversee clinical diary management ensuring efficient operation for optimal appointment scheduling raising productivity from 6.0 to 7.2 appointments per clinic.
• Strategize monitor KPI's, driving team to achieve all targets maintain high professional and clinical standards delivering record combined sales of £201,000 in one month.
• Developed strategic business plans, enhancing corporate vision and objectives.
• Foster collaborative and motivated work environment through effective leadership and team building activities
• Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.

Following the acquisition of Tesco Opticians 2018. Delivering new company marketing implementation strategies whilst retaining current customer loyalty and attracting new customers

• Maintained inventory control, ensuring optimal stock levels and effective product displays.
• Implemented marketing initiatives to attract new customers and retain existing ones.
• Developed and executed business strategies to achieve and exceed KPI's enhancing store profitability, increased weekly revenue £1.2k each store.
• Fostered positive work environment promoting employee morale and productivity.

Successfully integrated optician services into the larger Tesco store, building strong relationships with senior management and department managers

• Led team training and development fostering a culture of continuous improvement with all team members certified Gold standard Optical sales advisors.
• Ensured compliance with health and safety regulations, maintaining safe and professional environment.
• Implemented promotional strategies to increase store visibility and footfall.
• Handled escalated customer concerns, ensuring positive outcomes and customer satisfaction
• Delegated tasks appropriately amongst team members, optimising individual skills and improving overall performance.

Unique multi service clinical site, coordinating different services for both public and corporate clients, consisting of Opticians, Laser Vision Correction, Dental Practice, GP Services and Chiropody.

• Collaborated with department managers and professional staff to maintain high clinical standards and operational efficiency.
• Directed daily operational activity, ensuring seamless scheduling and patient management.
• Addressed complex client issues, ensuring swift resolution and high satisfaction outcome levels.
• Ensured compliance with industry regulations, company policies, maintaining safe and professional environment.

Originally employed as Optical Dispensing Assistant 1992. Progressing to Store Manager 1994, this opened the door to a fulfilling career in management in different size stores.

• Managed daily store operations, ensuring efficient scheduling and exceptional customer service.
• Led team in providing personalised optical solutions to to meet diverse customer needs.
• Ensured budgetary compliance and optimized resource allocation to meet financial targets
• Addressed and resolved escalated customer concerns promptly and effectively.

Established team player working within evening telesales team.

• Identified potential leads through strategic cold calling techniques, generating new business opportunities.
• Minimum acceptable target was converting 4 leads per team member per shift.

My role1 of 3 charity representatives.

• Attending booked appointments by telesales team, securing donations, acquiring sponsorship events.
• Organising Local pubs quiz nights generating sponsorship.
• Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
• Producing and updating charity news letter.