Colin Davey

Dealing with Customer Queries, Baggage Drop

Checking Passports & Boarding Passes

Hosting at Entrances advising Customers and welcoming them to the Airport.

• Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Mitie Ltd, VSG, GBM, Interserve, & Centrale Shopping Centre in Croydon.

Achievements and Responsibilities

Diary Management - Booking Internal & External Contractors and officers for works within the Centre.

Monitoring CCTV and reporting any incidents to the relevant management level within the company, Serious incidents would include the Centrale Management Team and Public Authorities ie Police, Fire, and Ambulance Service.

They are recording all daily occurrences and activities within the centre using an internal recording system using the Company Procedures & Guidelines.

Adherence to Group Mandatory learning with completion of all policy/process Modules.

Qualifications Achieved within the Role :

• CCTV Level 2 NVQ
• Level 2 Principles of Manuel Handling
• Fire Training - Renewed Annually
• BSIA Security Team of the year Award 2015 part of the team with VSG.
• Operated radio communication devices effectively, maintained contact with mobile patrol teams around the site.

Responsibilities

• Initially, I had Various Junior Roles before being promoted to cashier at the branch.
• Following another Promotion from cashier to Relief Cashier I was responsible for providing Relief at Branches across the south London Network which included cash Control, Management of till Balances and completion of Daily Banking, which then resulted in line Management Responsibilities, management and control of full Branch ensuring all operated efficiently, Contingency procedures for Manual Settling of bets if the Automated system was offline due to a incident as well as marketing and internal promotions related to seasonal and main sporting events.
• High level of customer interaction being able to offer support and advice to differing types of situations that arose.
• Checked notes carefully to spot counterfeit currency.