Colette McMahon
Castlewellan,Newry Mourne and Down
Summary
I am a confident, astute individual with great ambition and aspiration. Most recently, I have taken on the exciting role of Supervisor at Hillyard House Hotel. A wealth of experience in the hospitality sector has inspired me to move forward. I am interested in securing a position in an established company where I can contribute, help, and support existing co-workers. I am a mature applicant and thus I believe that I bring valuable experience and adaptability to any potential post.
Overview
4
4
years of professional experience
Work history
Supervisor
Hillyard House Hotel
Castlewellan, Newry Mourne and Down
11.2022 - Current
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Built customer retention and satisfaction by delivering top-quality service.
- Managed staff rotas, planning workloads effectively and strategically.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Guided and coached staff to achieve individual growth and sales production targets.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Dealt with customer complaints and rectified product and service issues.
- Motivated team through providing hands-on practical support to all members of staff on duty.
Assistant Manager
Urban Coffee
Castlewellan, Newry Mourne and Down
02.2019 - 12.2022
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Trained staff on best practices to achieve optimal productivity.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
Education
GCSEs -
St Louise's Comprehensive College
BelfastSkills
- Excellent communication skills both verbal and written
- Computer literate with excellent keyboard skills
- Enthusiastic and diligent with the ability to work in an organised manner to a high degree of accuracy
- Punctual and reliable with a tidy neat appearance
- Ability to build rapport and adapt to customer needs
- Excellent team member
- Excellent organisation & planning skills with an ability to work well under pressure in difficult and demanding situations
- Highly experienced in a customer focused business role
Timeline
Supervisor
Hillyard House Hotel
11.2022 - Current
Assistant Manager
Urban Coffee
02.2019 - 12.2022
GCSEs -
St Louise's Comprehensive College
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