Colette Gakure
Rochester,Kent
Summary
Recently completed a Master’s degree in Biotechnology, bringing strong analytical thinking, problem-solving, and communication skills into a customer service setting. Experienced in handling customer inquiries, resolving issues efficiently, and maintaining high service standards while managing multiple priorities. Able to work effectively under pressure with close attention to detail. Motivated to contribute to a customer-focused team that values reliability, clear communication, and continuous improvement.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Head of Treasury
Kopo Kopo Inc
Nairobi, Kenya
11.2024 - 01.2025
- Led treasury operations to enhance cash management and liquidity strategies.
- Developed financial forecasts to support strategic decision-making and resource allocation.
- Implemented risk management practices to safeguard financial assets and minimise exposure.
- Collaborated with cross-functional teams to optimise funding strategies and financial performance.
Quality Assurance Analyst
Kopo Kopo Inc
Nairobi County, Kenya
03.2024 - 10.2024
- Supported new employee training initiatives to enhance understanding of company processes.
- Increased customer satisfaction by promptly resolving product-related issues.
- Conducted analysis of customer feedback, implementing changes for improved functionality.
- Created comprehensive documentation outlining standard operating procedures to boost team clarity.
- Performed regular audits on customer interactions to ensure quality standards compliance.
Customer service representative
Kopo Kopo Inc
Nairobi County, Kenya
06.2023 - 03.2024
- Assisted customers in resolving inquiries and issues effectively and efficiently.
- Provided guidance on product features and services to enhance customer satisfaction.
- Collaborated with team members to streamline processes and enhance service delivery.
- Utilised customer relationship management software to track and manage support requests.
- Demonstrated problem-solving skills to address customer concerns and improve experiences.
- Engaged with customers via phone and email to ensure timely responses to queries.
- Trained new staff on customer service protocols and best practices to maintain consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Attache
Kenya Medical Research Institute (KEMRI)
Nairobi County, Kenya
06.2022 - 10.2022
- Worked in the Center for Virus Research in rotation within:
- Viral Hemorrhagic Fever (VHF) Laboratory – Conducted research, diagnostics, and surveillance of VHF pathogens to support outbreak preparedness and response.
- Human Immunodeficiency Virus (HIV) Laboratory – Performed diagnostic testing, viral load monitoring, and research to enhance HIV treatment and prevention strategies.
- Rotavirus Laboratory – Conducted laboratory-based surveillance and diagnostic testing to monitor rotavirus prevalence and support vaccine effectiveness studies.
- Polio Environmental and Surveillance Laboratory – Analyzed environmental samples for poliovirus detection and contributed to polio eradication efforts through surveillance and diagnostics.
- Acute Respiratory Infections (ARI) and Influenza Surveillance Laboratory – Performed respiratory pathogen testing and surveillance to track influenza and other ARIs, informing public health interventions.
Education
Master of Science - MS - Biotechnology
University of Greenwich
01.2025 - 01.2026
Bachelor of Science - Biology/Biological Sciences,.
University of Nairobi
Nairobi, Kenya 09.2019 - 09.2023
Skills
- Portfolio Management
- Customer Service
- Quality Assurance
- Graphic Design
- Computer skills
- Microsoft office
- Group Training
- Medical Research
- Surveillance
- Polymerase Chain Reaction (PCR)
Languages
German (Elementary)
Beginner
English
Fluent
Swahili
Native
Kikuyu
Native
Affiliations
- Guitar
- Comic creation
- Cycling
References
References available upon request.
Timeline
Master of Science - MS - Biotechnology
University of Greenwich
01.2025 - 01.2026
Head of Treasury
Kopo Kopo Inc
11.2024 - 01.2025
Quality Assurance Analyst
Kopo Kopo Inc
03.2024 - 10.2024
Customer service representative
Kopo Kopo Inc
06.2023 - 03.2024
Attache
Kenya Medical Research Institute (KEMRI)
06.2022 - 10.2022
Bachelor of Science - Biology/Biological Sciences,.
University of Nairobi
09.2019 - 09.2023