Colette Briscombe
Menston, Ilkley,Leeds
Summary
Accomplished office coordinator with expertise in office administration, recruitment and hiring processes, and staff leadership. Proficient in Microsoft Office, email management, and customer relationship management, with a strong understanding of GDPR laws. Demonstrates exceptional skills in invoice preparation, word processing, and Excel. Committed to enhancing organisational efficiency and fostering positive workplace environments.
Overview
22
22
years of professional experience
Work history
Office Manager
Appliance Services (Yorkshire) Ltd
Leeds, West Yorkshire
07.2005 - 08.2025
- Organised staff holiday schedules without disrupting workflow continuity.
- Improved office efficiency by streamlining administrative procedures.
- Negotiated contracts with vendors, ensuring cost-effective services and supplies.
- Resolved employee conflicts with tactful mediation strategies.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Maintained company records in compliance with legal requirements.
- Tracked inventory levels of office supplies, preventing stock shortages.
- Oversaw recruitment processes, attracting top-tier talent for team expansion.
- Streamlined invoice processing procedures for smoother financial operations.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Processed invoices and purchase orders with high attention to detail.
Claims Handler- ULR
Irwin Mitchell LLP
Leeds, West Yorkshire
07.2003 - 07.2005
- Achieved efficient claim processing with meticulous attention to detail.
- Maintained high levels of accuracy whilst reviewing and validating claims documentation.
- Ensured customer satisfaction by promptly resolving claims disputes.
- Resolved numerous claim disputes, promoting a fair outcome for all parties involved.
- Liaised with legal teams for effective claim settlement.
- Handled sensitive client information, maintaining confidentiality at all times.
- Kept clients well-informed of claim updates and case progress.
- Completed general claims administration, reviewing and distributing legal and evidentiary documentation.
Education
Batchelor of Law -
Bradford College
09/1998 - 05/2001
Post Graduate Diploma - Legal Practice Course
Leeds Metropolitan University
09/2001 - 05/2002
Skills
- Office coordination
- Recruitment and hiring processes
- Knowledge of GDPR laws
- Staff leadership
- Office administration
- Email management
- Customer relationship management
- Word processing
- Microsoft Office
- Invoice preparation
- General administration
- Excel
Affiliations
I enjoy travelling, theatre, reading and walking in my spare time.
Timeline
Office Manager
Appliance Services (Yorkshire) Ltd
07.2005 - 08.2025
Claims Handler- ULR
Irwin Mitchell LLP
07.2003 - 07.2005
Batchelor of Law -
Bradford College
09/1998 - 05/2001
Post Graduate Diploma - Legal Practice Course
Leeds Metropolitan University
09/2001 - 05/2002
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