Coletta Ikusi
Business Support
York
Summary
A charismatic Human Resources and Business graduate.In my previous roles I have performed administrative and business support tasks. This involved building strong relationships between internal and and external parties. I am very passionate about people and how the role of HR plays part in the the success of an organisation and it's employees. I am highly capable of managing workload independently and I also thrive working in teams.
I'm keen to apply my theoretical knowledge in HR in you're organisation specifically working with HR and data. I hope to gain more practical skills.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Manager
DreamInn Airbnb
12.2019 - 01.2022
- Managing many of the online aspects of listings e.g., listing description uploading photos bookings, writing reviews, cancellation and refunds
- Dealing with complaints and guest inquiries
- Ensuring that relevant health and safety is in place
- Communicating with the guests and checking on them
- Communicating with the cleaners and scheduling general cleanness of the listings
- Problem solving and helping in times of trouble
- Ensuring essential accessories, toiletries are provided for guest
Junior Project Manager
ADVA Optical Networking
06.2019 - 09.2019
- Ensure new or updated products can be shipped to the customer
- Working closely with the Technical Teams to achieve technical approval
- Work with Customer, ADVA and subcontractors to agree a project delivery plan
- Enable partners, as required, to support project with procedures, relevant training, tooling and spares
- Ensure that the relevant Care scheme is in place
- Managing inbox and communicating with stakeholders
Technical Support Advisor
Natural England
02.2018 - 09.2018
- Daily office Routines ( Scanning, Photocopying, printing)
- Preparing portfolios/dossiers for inspectors
- Daily Data entry using in house systems (GI toolkit, Genesis &CRM)
- Analysing and preparing documentation using spreadsheets, database and email
- Liaising with members of the public to provide excellent customer service
- Reporting on Findings
- Liaising with internal departments on a day to day basis
- Prioritising workload in order to meet deadline
Claims Handler
NFU Mutual
08.2017 - 12.2017
- Analysing and preparing documentation using spreadsheets, database and email
- Liaising with internal departments on a day to day basis
- Liaising with Vets and Policy Holders in
- Handling Policy Holders complaints
- Collecting and Data Entry
- Following up any settlements or customer inquiries
- Analysing data and proofing documentation
- 01.2016
Customer Representative
York Races
01.2014 - 01.2015
SeeCustomer Representative
Domino’s Pizza
02.2012 - 10.2014
- Greeting customers and taking orders
- Operating the cash register and collecting payment from customers
- Making consistent products within Domino’s Pizza guidelines
- Maintaining a clean and organised work environment from our customer’s viewpoint.
Education
MSc(Honors) - International Business and HRM
09.2019 - 01.2021
BSc (Honours) - International Business
University of Derby
BSc - International Relations
University of Lincoln
01.2014 - 01.2017
A Levels - undefined
Huntington Sixth form
01.2012 - 01.2014
GCSE - English, Math and Science
Manor CE Academy
01.2010 - 01.2012
Skills
Business administration
Technical Support
Professional telephone demeanor
CRM
Administrative support
Recordkeeping strengths
Staff education and training
Administrative tasks
Relationship building
Verbal and written communication
Spreadsheet management
Database Management
Operational Efficiency Analysis
Timeline
Assistant Manager
DreamInn Airbnb
12.2019 - 01.2022
MSc(Honors) - International Business and HRM
09.2019 - 01.2021
Junior Project Manager
ADVA Optical Networking
06.2019 - 09.2019
Technical Support Advisor
Natural England
02.2018 - 09.2018
Claims Handler
NFU Mutual
08.2017 - 12.2017
Customer Representative
York Races
01.2014 - 01.2015
BSc - International Relations
University of Lincoln
01.2014 - 01.2017
SeeCustomer Representative
Domino’s Pizza
02.2012 - 10.2014
A Levels - undefined
Huntington Sixth form
01.2012 - 01.2014
GCSE - English, Math and Science
Manor CE Academy
01.2010 - 01.2012
- 01.2016
BSc (Honours) - International Business
University of Derby