Coletta Ikusi
Business Support
York
Summary
A charismatic Human Resources and Business graduate.In my previous roles I have performed administrative and business support tasks. This involved building strong relationships between internal and and external parties. I am very passionate about people and how the role of HR plays part in the the success of an organisation and it's employees. I am highly capable of managing workload independently and I also thrive working in teams.
I'm keen to apply my theoretical knowledge in HR in you're organisation specifically working with HR and data. I hope to gain more practical skills.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Manager
DreamInn Airbnb
12.2019 - 01.2022
- Managing many of the online aspects of listings e.g., listing description uploading photos bookings, writing reviews, cancellation and refunds
- Dealing with complaints and guest inquiries
- Ensuring that relevant health and safety is in place
- Communicating with the guests and checking on them
- Communicating with the cleaners and scheduling general cleanness of the listings
- Problem solving and helping in times of trouble
- Ensuring essential accessories, toiletries are provided for guest
Junior Project Manager
ADVA Optical Networking
06.2019 - 09.2019
- Ensure new or updated products can be shipped to the customer
- Working closely with the Technical Teams to achieve technical approval
- Work with Customer, ADVA and subcontractors to agree a project delivery plan
- Enable partners, as required, to support project with procedures, relevant training, tooling and spares
- Ensure that the relevant Care scheme is in place
- Managing inbox and communicating with stakeholders
Technical Support Advisor
Natural England
02.2018 - 09.2018
- Daily office Routines ( Scanning, Photocopying, printing)
- Preparing portfolios/dossiers for inspectors
- Daily Data entry using in house systems (GI toolkit, Genesis &CRM)
- Analysing and preparing documentation using spreadsheets, database and email
- Liaising with members of the public to provide excellent customer service
- Reporting on Findings
- Liaising with internal departments on a day to day basis
- Prioritising workload in order to meet deadline
Claims Handler
NFU Mutual
08.2017 - 12.2017
- Analysing and preparing documentation using spreadsheets, database and email
- Liaising with internal departments on a day to day basis
- Liaising with Vets and Policy Holders in
- Handling Policy Holders complaints
- Collecting and Data Entry
- Following up any settlements or customer inquiries
- Analysing data and proofing documentation
- 01.2016
Customer Representative
York Races
01.2014 - 01.2015
SeeCustomer Representative
Domino’s Pizza
02.2012 - 10.2014
- Greeting customers and taking orders
- Operating the cash register and collecting payment from customers
- Making consistent products within Domino’s Pizza guidelines
- Maintaining a clean and organised work environment from our customer’s viewpoint.
Education
MSc(Honors) - International Business and HRM
09.2019 - 01.2021
BSc (Honours) - International Business
University of Derby
BSc - International Relations
University of Lincoln
01.2014 - 01.2017
A Levels - undefined
Huntington Sixth form
01.2012 - 01.2014
GCSE - English, Math and Science
Manor CE Academy
01.2010 - 01.2012
Skills
Business administration
Timeline
Assistant Manager
DreamInn Airbnb
12.2019 - 01.2022
MSc(Honors) - International Business and HRM
09.2019 - 01.2021
Junior Project Manager
ADVA Optical Networking
06.2019 - 09.2019
Technical Support Advisor
Natural England
02.2018 - 09.2018
Claims Handler
NFU Mutual
08.2017 - 12.2017
Customer Representative
York Races
01.2014 - 01.2015
BSc - International Relations
University of Lincoln
01.2014 - 01.2017
SeeCustomer Representative
Domino’s Pizza
02.2012 - 10.2014
A Levels - undefined
Huntington Sixth form
01.2012 - 01.2014
GCSE - English, Math and Science
Manor CE Academy
01.2010 - 01.2012
- 01.2016
BSc (Honours) - International Business
University of Derby
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