Colby Ellis

I oversee the day-to-day operations and overall member experience within the gym. My responsibilities include:

• Managing a team of coaches to ensure consistent class quality and member engagement.
• Organising gym events, internal competitions and community initiatives to strengthen member relationships and retention.
• Overseeing all aspects of social media and marketing to promote the gym's brand and community.
• Handling member enquiries, feedback and retention strategies to maintain high satisfaction and engagement levels.
• Managing health and safety protocols, ensuring compliance and a safe training environment for all members and staff.
• Supporting the general management of the gym, including scheduling, programming, communication and operational efficiency.

• Qualified CF-L1, Level 1 Olympic Weightlifting & Level 2 & 3 Personal Trainer. On a self-employed basis, providing services to three very successful, disparate, independent gyms
• Manage gym, fitness classes and instructors.
• Create fitness programmes and training schedules.
• Grow membership and manage membership pipeline
• Promote the organisations through the means of social media, networking and targeted advertising.
• Create, organise and manage events, ensuring wide-spread attendance, peer organisation recognition and diversity / inclusion
• Hands-on, day-to-day running of the operations, including, but not limited to equipment deployment, safety management and administration.
• Course attendance as necessary to ensure continued growth in terms of both instructional competency and management capability.
• Achievements include, but are not limited to: becoming head coach responsible for gym management, substantially increased membership sales, membership retention and improved operations.

• Consider, present and incept Workplace Inclusion Strategies
• Arrange and manage Workplace Inclusion workshops, frequently enrolling third-party specialist agencies to support and deliver content
• Maintain database of content
• Part-Time

• Act as liaison with customers, buyers, suppliers, technical, Category Managers and Business Development Managers.
• Develop customer relations. Act as primary interface for customers on behalf of Compass.
• Receive / process enquiries. Resolve issues / identify escalation paths and, where necessary, escalate.
• Track escalations and resolutions to ensure customer satisfaction. Maintain accurate records and collate information via bespoke CRM solution, Epsys.
• Prioritisation of work schedule.
• Completed ‘Customer Excellence’ service course and successfully implemented service improvements.
• Fixed Term Contract

• Temporary assignment as Logistics Coordinator for Dentsply Limited.
• Accepting and processing Purchase Orders from Customers.
• Liaison with inventory control to ensure sales fulfilment. Acting as day-to-day point of contact for customer buyers.
• Assisting with buyer enquiries and issue resolution. Production and submission of reports as required (internal / external).
• Temporary Contract

• Liaise with new and existing subscribers to assist in subscription submission / subscription renewal, including physical / mental health due diligence, application of Association rules and governance.
• Grow membership through various means including but not limited to, assisting build of CRM system, identifying and attending relevant events, creating and maintaining a list of prospects and direct marketing
• Liaise with subscribers and associated motor sport organisations to adjudicate on disputes where necessary.
• Employ expertise to diffuse more volatile disputes and ensure rational, considered outcome without prejudice.
• Maintain records and where necessary, contemporaneous notes to ensure accurate audit trail.
• Identify and apply appropriate charges and conditions.
• Schedule Association activities to ensure harmonious with all elements of the Association and ensure no “bottlenecks”.
• Provide suite of management reports and monitor performance.
• Event Organisation and management.

• Acting as primary point of contact for active customer accounts
• Developing customer relationships, generating further business and taking / configuring customer orders.
• Maintaining the CRM system
• Attending customer meetings as necessary.
• Resolving account issues, monitoring spend activity and presenting account statistics and status at monthly review meetings.
• Organising and attending events to develop external customer relationships.