Cody-Lee Morgan
Newport,Gwent
Summary
Highly organised and reliable professional with extensive experience in cash handling, payment processing, and food preparation. Demonstrates outstanding customer service, strong communication, and team collaboration skills. Adept at employee training and maintaining flexible working hours. Committed to ensuring efficient product stocking and adherence to bar cleaning procedures. Career goal includes advancing within the hospitality industry while continually enhancing customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Bar staff member
The Goldcroft Inn
Caerleon, Newport
05.2023 - Current
- Ensured customer satisfaction by providing excellent service.
- Managed bar inventory for efficient operation.
- Increased footfall with engaging promotional strategies.
- Served customers to foster a friendly atmosphere.
- Handled cash transactions to ensure accurate accounting.
- Assisted in training new staff, contributing to team efficiency.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Managed customer disputes effectively, preserving the business reputation.
- Restocked bar efficiently during busy periods.
- Liaised with kitchen staff for seamless service delivery.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Adhered to health and safety regulations strictly.
Restaurant waiter
The Ship Inn
Caerleon, Newport
05.2023 - Current
- Enhanced customer dining experience by providing top-notch service.
- Ensured cleanliness and organisation of assigned tables for a comfortable environment.
- Delivered prompt, efficient service to ensure customer satisfaction.
- Maintained detailed knowledge of menu items to provide recommendations.
- Facilitated table settings and arrangement for optimal space utilisation.
- Handled cash register operations, ensuring accurate transactions.
- Managed large group reservations with meticulous attention to detail.
- Promoted daily specials and limited-time offerings to increase sales.
- Performed closing duties including cleaning and preparing tables for next day's service.
- Worked effectively under pressure during peak hours, ensuring timely services.
- Participated in team training sessions, enhancing overall performance level.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Education
NVQ Level 1 - Health and child social care
Coleg Gwent, Nash Campus
Newport 09.2023 - 06.2024
Skills
- Basic mathematics
- Flexible working hours
- Product stocking
- Bar cleaning procedures
- Cash handling
- Payment Processing
- Food preparation
- Outstanding customer service
- Strong communication
- Team collaboration
- Organised and reliable
- Employee training
Affiliations
- I enjoy travelling to new countries, keeping fit, spending time with family and friends.
Timeline
NVQ Level 1 - Health and child social care
Coleg Gwent, Nash Campus
09.2023 - 06.2024
Bar staff member
The Goldcroft Inn
05.2023 - Current
Restaurant waiter
The Ship Inn
05.2023 - Current
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