Summary
Overview
Work history
Education
Skills
Timeline
Generic

Cody Delaney

Birmingham,west midlands

Summary

I have worked in both retail and healthcare settings which has enhanced my skills in regards of speaking to patients/ customers in the most appropriate manor. I have been able to adapt myself to certain situations and environments based off of who it is I am speaking with in order to maintain customer satisfaction. Additionally, my experience and knowledge of administrative tasks is quite vast, seeing as my previous job roles required all staff to be well informed of admin roles. These same admin roles also included a lot of phone call conversations meaning I am confident with speaking to customers over the phone and trying to find a way to satisfy them with minimal issues.


During the times at previous jobs, I have always seemed to have picked things up quite fast- so I have been told- making me a good candidate for this job role. As stated on my skills, I believe myself to be quite good with both independent work and working in a team setting, making adapting to a new workplace environment fairly easy.


As far as my levels of education go, I stopped at GCSE level after trying sixth form for a year and finding out it wasn't for me. However, during my time there, I remained top of my health and social care class, passing all of my exams with top marks and ensuring I met all deadlines well before their due date.



Overview

2
2
years of professional experience
31
31
years of post-secondary education

Work history

Optical assistant

Specsavers Opticians
Birmingham, west midlands
06.2025 - Current
  • Streamlined operations by managing stock levels of optical frames and lenses.
  • Assisted senior optometrist for accurate diagnosis of eye conditions.
  • Performed repairs on damaged eyewear, saving costs on unnecessary replacements.
  • Advised customers on lens types, boosting their understanding and making informed choices easier.
  • Adapted well to high pressure situations during peak times, maintaining quality service standards.
  • Established strong rapport with customers through attentive listening skills.
  • Increased computer skills as I learned to navigate my way around the systems
  • Answered inbound calls and enquiries to provide top-level service.

Retail assistant

crested schoolwear
Birmingham, west midlands
07.2024 - 10.2024
  • Collaborated with store manager to identify fast-selling products and restock accordingly.
  • Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
  • Delivered excellent customer service by answering queries and providing product information.
  • Helped in the setup of special events and promotional activities within the store.
  • Boosted sales through suggestive selling techniques.
  • Maintained clean shop floor, promoting a welcoming environment.
  • Handled transactions, maintaining accurate till records.
  • Assisted customers in locating specific items to boost satisfaction.

Education

GCSEs - English Language

Parkhall Academy
Birmingham
09.2019 - 06.2024

GCSEs - English literature

Parkhall Academy
Birmingham
09.2019 - 06.2024

GCSEs - Maths

Parkhall academy
Birmingham
09.2019 - 06.2024

GCSEs - Combined Science

Parkhall Academy
Birmingham
09.2019 - 06.2024

GCSEs - Geography

Parkhall Academy
Birmingham
09.2019 - 06.2024

GCSEs - Art

Parkhall Academy
Birmingham
09.2019 - 06.2024

GCSEs - BTEC sport

Parkhall Academy
Birmingham
09.2023 - 06.2025

GCSEs - Health and Social Care

Parkhall Academy
Birmingham
09.2023 - 06.2024

Skills

  • Personalized service delivery
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Team building
  • Good with customers over the phone
  • Organized
  • Great time management
  • Independent working

Timeline

Optical assistant

Specsavers Opticians
06.2025 - Current

Retail assistant

crested schoolwear
07.2024 - 10.2024

GCSEs - BTEC sport

Parkhall Academy
09.2023 - 06.2025

GCSEs - Health and Social Care

Parkhall Academy
09.2023 - 06.2024

GCSEs - English Language

Parkhall Academy
09.2019 - 06.2024

GCSEs - English literature

Parkhall Academy
09.2019 - 06.2024

GCSEs - Maths

Parkhall academy
09.2019 - 06.2024

GCSEs - Combined Science

Parkhall Academy
09.2019 - 06.2024

GCSEs - Geography

Parkhall Academy
09.2019 - 06.2024

GCSEs - Art

Parkhall Academy
09.2019 - 06.2024
Cody Delaney