Cody Chambers
Camberley, Surrey
Summary
Criminology graduate with the ability to meet strict deadlines whilst ensuring the highest quality work was submitted with reasonable arguments and ethical judgements taken into consideration. Experience in the hospitality industry with the requirement of meeting company goals by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Retail Supervisor
Replay Golf
Windlesham, Surrey
2023.11 - Current
- Drove customer retention by analysing feedback and KPI data.
- Created and presented performance reports to upper management, utilizing Excel for data visualization and trend analysis.
- Coordinated promotional events, using data analysis to determine optimal inventory levels and staffing needs, resulting in an increase in sales.
- Maintained neat, tidy and fully stocked shelves and racks to facilitate optimum sales opportunities.
- Coached team to deliver top-quality customer service and uphold brand values.
- Analysed sales trends, customer behaviour and inventory levels to make informed decisions.
Contact Centre Officer
Surrey Police
Guildford, SRY
2023.05 - 2024.11
- Listened to and responded to caller's stories and obtained needed information whether caller exhibited anger or calmness.
- Established priorities on service desk tickets based on established contact center and departmental guidelines and procedures.
- Developed solutions to frequent issues and offered ideas to make contact team more productive.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Front of House/Events Staff
Camberley Heath Golf Club
Camberley, Surrey
2021.09 - 2023.05
- Organized team-building activities to enhance working relationships.
- Worked with customers to understand needs and provide excellent service.
- Monitored company inventory to keep stock levels and databases updated.
- Exceeded goals through effective task prioritization and great work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
Bar Supervisor
Greene King
Winchester, Hampshire
2020.09 - 2021.09
- Completed bar opening and closing procedures.
- Handled cash accurately and prepared nightly deposits.
- Scheduled bands, singers and musicians for live music nights.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
Bar Manager
JD Wetherspoon
Farnborough, Hampshire
2018.02 - 2021.09
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Determined business needs by acquiring client feedback for process improvements.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
Bar Supervisor
JD Wetherspoon
Camberley, Surrey
2015.09 - 2018.12
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Education
Bachelor of Arts - Criminology
University of Winchester
Winchester 2019.09 - 2022.07
Skills
Scheduling
Training Facilitation
Data analysis
Problem-solving
Leadership
Customer service skills
Strong verbal communication
Computer literate
Timeline
Retail Supervisor
Replay Golf
2023.11 - Current
Contact Centre Officer
Surrey Police
2023.05 - 2024.11
Front of House/Events Staff
Camberley Heath Golf Club
2021.09 - 2023.05
Bar Supervisor
Greene King
2020.09 - 2021.09
Bachelor of Arts - Criminology
University of Winchester
2019.09 - 2022.07
Bar Manager
JD Wetherspoon
2018.02 - 2021.09
Bar Supervisor
JD Wetherspoon
2015.09 - 2018.12