Codi Shepherd
Leighton Buzzard,Central Bedfordshire
Summary
Experienced administrative professional with a strong background in Microsoft Office, record management, and data storage and archiving. Adept at mailbox management, report generation, and providing comprehensive administrative support. Skilled in people development and complaints management, consistently ensuring efficient office operations. Seeking to leverage expertise to contribute to organisational success and growth.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Business Support Officer
London Borough of Harrow
Harrow, Middlesex
10.2021 - Current
- Liaised with external stakeholders to maintain strong professional relationships.
- Managed document filing system, enabling quick access when needed.
- Sign new contracts for Trade Waste
- Maintained efficient record keeping for easy reference and retrieval of information.
- Processed incoming and outgoing mail to maintain timely postal services.
- Organised meetings, took meeting minutes and completed follow-up actions.
- Built and maintained strong working relationships with colleagues.
- Responded proactively to changing demands to provide flexible, reactive business support.
- Assisted with collecting statistics, data and other management information.
- Acted as point of contact for internal and external stakeholders, managing shared team inboxes and forwarding correspondence promptly.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Created and submitted progress reports to upper management.
- Performed general administrative tasks, enhancing overall departmental productivity.
- Raised monthly invoices, annual invoices, bin sale invoices
- Provided Annual quotes for Schools
- Undertake debt chasing to external customers
- Responded to internal and external inquiries regarding invoice information.
Meals on Wheels Coordinator
London Borough of Harrow
Harrow, Middlesex
07.2019 - 09.2021
- Explored new opportunities whilst maintaining focus on core responsibilities.
- Collaborated across departments for strategic planning purposes.
- Enhanced team productivity with efficient delegation of tasks.
- Improved workflow efficiency by developing process improvements.
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Maintained all project documentation, guaranteeing accuracy and accessibility.
- Coordinated staff training sessions to enhance skills and knowledge base.
- Implemented risk management strategies to mitigate potential issues.
- Handled administrative tasks, freeing up time for senior staff members.
- Created detailed schedules to streamline work processes.
- Facilitated cross-departmental meetings for improved collaboration efforts.
- Answered phone calls and responded to emails from clients.
- Addressed customer complaints and resolved issues.
- Trained and assigned tasks to team members.
- Managed databases and information systems, maintaining accurate and accessible records.
- Scheduled meetings to discuss progress of projects and tasks.
- Build and maintained strong relationships with partners and key stakeholders.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Completed Route optimisation
- Dealt with health and safety, staff health and wellbeing during a pandemic
Business & Commercial Officer
London Borough of Harrow
Harrow, Middlesex
10.2017 - 07.2019
- Maintained accurate records of all transactions; ensured audit readiness at all times.
- Facilitated smooth communication between stakeholders, fostering collaboration and trust.
- Addressed customer complaints promptly, maintaining brand reputation.
- Collaborated with internal teams to verify project viability and improve cost-effectiveness.
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Oversaw database to maintain updated records and accuracy.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
Recycling officer
London Borough of Harrow
Harrow, Middlesex
10.2015 - 10.2017
- Fostered better community ties through regular public engagement sessions on recycling matters.
- Addressed concerns raised by community members regarding waste disposal methods.
- Organised community workshops for increased understanding of waste management.
- Updated database systems, ensuring accurate records of all recycling activities.
- Educated school children to foster a culture of recycling.
- Advised public on current recycling processes to guarantee accurate sorting.
Customer Service Advisor
London Borough of Harrow
Harrow, Middlesex
06.2010 - 10.2015
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Built rapport with clients through empathetic handling of concerns.
- Resolved pressing customer issues, ensured repeat business.
- Handled high volume of calls daily for faster issue resolution.
- Streamlined responses to emails, improved response time significantly.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Provided detailed information about products and services to potential customers.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Transferred customer calls to respective department or personnel to address specific issues.
- Adhered strictly to policies and procedures for continued company compliance.
- Established positive relationships with clients by going extra mile to build rapport.
- Recorded customer communications to maintain proper documentation.
- Escalated complex issues in line with internal best practices for swift resolution.
- Registered and updated accurate customer information on database.
- Exceeded KPI targets when providing customer support via phone, email and chat.
Education
GCSEs - Maths, English and IT
Cardiff ITEC
Cardiff 03.2007 - 12.2007
NVQ Level 1 - Customer Service
City & Guilds
Harrow 01.2017 - 12.2017
Skills
- Microsoft Office
- Record management
- Data storage and archiving
- Mailbox management
- Report generation
- Administrative support
- People development
- Complaints management
References
References available upon request.
Timeline
Business Support Officer
London Borough of Harrow
10.2021 - Current
Meals on Wheels Coordinator
London Borough of Harrow
07.2019 - 09.2021
Business & Commercial Officer
London Borough of Harrow
10.2017 - 07.2019
NVQ Level 1 - Customer Service
City & Guilds
01.2017 - 12.2017
Recycling officer
London Borough of Harrow
10.2015 - 10.2017
Customer Service Advisor
London Borough of Harrow
06.2010 - 10.2015
GCSEs - Maths, English and IT
Cardiff ITEC
03.2007 - 12.2007
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