Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Codi Norcup

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Shift Manager

Burger King
05.2023 - Current
  • Implemented policies and standard operating procedures for continuous improvement.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Cultivated professional working relationships with peers and supervisors.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Supervised ongoing daily production phases.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Crew Member

Burger King
01.2019 - 05.2023
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Accurately operated cash register to process customer payments.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

A Levels - Subjects

Alsager Sixth Form
05.2020

GCSE - Subjects

Alsager High School
05.2018

Skills

  • Flexible Schedule
  • Budgeting knowledge
  • Professional Demeanor
  • Interpreting Job Specifications
  • Hiring and Recruiting
  • Effective Communication
  • Inventory Management
  • Active Listening
  • Customer service focus
  • Accurate money handling
  • Professionalism
  • Sales data Input

Hobbies

Drawing for mindfulness 

Walking in the countryside 

Exploring new genres of music


Timeline

Shift Manager

Burger King
05.2023 - Current

Crew Member

Burger King
01.2019 - 05.2023

A Levels - Subjects

Alsager Sixth Form

GCSE - Subjects

Alsager High School

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Codi Norcup