Cobi Dodson

• Manage trade and contract customer accounts, supplying full kitchen solutions across residential and commercial projects.
• Secure and grow key building firm relationships, negotiating supply agreements to drive repeat volume and long-term partnerships.
• Win high-value tenders by collaborating closely with trade customers and project stakeholders.
• Conduct detailed site surveys to ensure accuracy, customer confidence and smooth delivery.
• Use CAD and visual tools to support decision-making and accelerate sales conversion.

• Generated £1.2m+ in total sales revenue, consistently achieving and exceeding monthly and annual targets.
• Managed the full sales lifecycle from lead qualification and consultation through quotation, negotiation and close.
• Drove performance across key KPIs including lead-to-quote, quote-to-sale conversion, YoY growth and cancellation reduction.
• Built strong, long-term customer relationships through consultative selling and trust-based engagement.
• Analysed competitor activity and market trends to adapt sales approach and protect share.
• Increased average transaction value through premium product positioning, upselling and recommendation.
• Asses and qualify leads ensuring correct products are presented to clients. Establishing budgets can be obtained without direct questioning.

• Promoted products such as, Premium Class seats, In flight Duty Free during flights and inflight entertainment packages, resulting in meeting high spend per head targets for increased commission.
• Promoted safety, comfort and welfare of passengers by remaining calm under intense pressure.
• Administered first aid to passengers experiencing medical emergencies.
• Maintained a friendly, positive attitude when dealing with distressed passengers.
• Explained the use of safety equipment and answered passengers' questions.
• Reduced company costs by agreeing to extend working block hours. Agreeing to work into overtime discretion can save on 3 hour delays, saving Thomas Cook up to £100,000 for each delay.

• Worked in a high-volume on-trade environment with a strong focus on premium spirits and upselling.
• Delivered brand-led recommendations to drive sales and customer experience.
• Maintained detailed knowledge of spirits, cocktails, promotions and menus.
• Presented cocktail masterclasses, showcasing in-depth spirit knowledge.

• Managed customer calls efficiently, handling up to 30 calls in queue per minute.
• Addressed customer product complaints with empathy and professionalism.
• Resolved failed payments promptly to enhance customer satisfaction.
• Acted professionally while managing negative customer feedback in a fast-paced environment.
• Ensured compliance with GDPR regulations during all customer interactions.

Same responsibilities as Thomas Cook Airlines.