Clotilde Silva
Summary
A highly motivated psychology graduate seeking an entry-level position to utilize my strong relationship building conducting psychological evaluations, providing individual therapy, and delivering compassionate and empathetic mental health services to patients across diverse cultural backgrounds.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Farfetch
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
International Recruiter
Red Frog Recruitment Ltd.
02.2022 - Current
- Source candidates using a variety of search methods to build a robust candidate pipeline
- Screen candidates by reviewing resumes and job applications, and performing phone screenings
- Take ownership of candidate experience by designing and managing it
- Develop job postings, job descriptions, and position requirements
- Perform reference checks as need
- Facilitate the offer process by extending the offer and negotiating employment terms
- Manage onboarding and new hire process
- Stay abreast of recruiting trends and best practices
- Manage the overall interview, selection, and closing process
- Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations
B2C Sales Executive
Verisure
10.2020 - 05.2022
- Build business by identifying and selling prospects; maintaining relationships with clients
- Identify business opportunities by identifying prospects and evaluating their position in the industry
- Research and analyzing sales options
- Sell products by establishing contact and developing relationships with prospects; recommending solutions
- Maintain relationships with clients by providing support, information, and guidance
- Research and recommend new opportunities; recommending profit and service improvements
- Identify product improvements or new products by remaining current on industry trends, market activities, and competitors
- Contribute to team effort by accomplishing related results as needed, training new members and supporting each individual to achieve their personal targets
Education
Master of Arts - Master in Child And Adult Psychology
ELBS Business School
Online02-2025
Master of Arts - Coaching Emotional Intelligence For Children&Youth
ELBS Business School
Online02-2025
Bachelor of Arts - Criminology with Psychology
Middlesex University
Hendon, United Kingdom07.2017
Health and Social Care -
Maria Fidelis Convent School
07.2011
Skills
- Ability to Work Under Pressure
- Effective Time Management
- Ability to Multitask
- Communication
- Fast Learner
- Adaptability
- Ability to Work in a Team
- Computer Skills
- Customer Service
- Positive attitude
- Relationship building
- Computer proficiency
- Conflict resolution
- Client relations
Certification
- First Aid at SIA License, 05/01/21
- 1% Award, London
- Entrepreneurship Award, London
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Limited Working
Hobbies and Interests
- Play Handball
- Travel
- Paint
Timeline
Customer Service Representative
Farfetch
05.2022 - Current
International Recruiter
Red Frog Recruitment Ltd.
02.2022 - Current
B2C Sales Executive
Verisure
10.2020 - 05.2022
Health and Social Care -
Maria Fidelis Convent School
Master of Arts - Master in Child And Adult Psychology
ELBS Business School
Master of Arts - Coaching Emotional Intelligence For Children&Youth
ELBS Business School
Bachelor of Arts - Criminology with Psychology
Middlesex University
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