Summary
Overview
Work history
Education
Skills
Work availability
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Timeline
BusinessAnalyst
Clodagh Lally

Clodagh Lally

Galway

Summary

Results-driven system Analyst with the proven ability to deliver cost-effective solutions to complex business problems. Solid experience assessing needs implementing designs and formulating solutions for helping decision makers identify and resolve business issues.

Have successfully implemented on-site and remote business requirements for SAP and conversion of data from legacy system databases. Specialized in working with technical and functional staff to create, interpret, and implement business requirements into technical specifications.

Overview

20
20
years of professional experience
2
2
years of post-secondary education

Work history

ERP System Analyst

TE Connectivity
Galway
07.2017 - Current
  • Experience in partnering with medical business units in designing processes and system solutions for complex business problems in SAP
  • Work with developers to design/test and validate new configuration developed to support the SD area of the business
  • Review the project scope, interfaces, and reports along with following the SAP Project Methodology
  • Performs rigorous unit testing, regression, and stress testing. Understands the process of writing and executing complex integrated test scripts
  • Develop Business Documentation: training, standard operating procedures (SOP's), work instruction & related reference materials
  • Facilitate and contribute in knowledge sharing
  • Design and set up SAP SD functionalities including implementation & support, followed by documentation and handover to operations

CUSTOMER SERVICE SPECIALIST

TE Connectivity
Galway
09.2008 - 07.2017
  • Account manager for small size customers
  • Subject matter expert for order management
  • Maintained the information in the forecast file based on open orders, revenue overdue and correlate them with the information provided by the supply chain team
  • Provide customer information in support of Sales and Operations Planning Process
  • Managed escalations with customers relating to supply and quality issues.
  • Develop reports for delivery performance metrics within customer service department

Production Supervisor

TE Connectivity
Galway
08.2004 - 09.2008
  • Managed 90 people on evening and night shift, evaluated the performance of team members carrying out effective and timely performance reviews
  • Provided ongoing guidance, counselling, performance management and training solutions for team leaders
  • Investigated quality, safety and productivity issues, implementing corrective action to prevent recurrence.
  • Directed production team in continuously improving efficiency.

Training Officer

TE Connectivity
Galway
01.2004 - 08.2004
  • Responsible for managing and improving the training system to ensure compliance with ISO9001.
  • Responsible for all internal and external audits for interview.
  • Led the creation of induction training modules as well as the coordination and delivery of induction training
  • Managed company training matrix for staff members


Education

Certificate in Supervision and Management -

Galway/Mayo Institute of Technology
Galway
09.2002 - 05.2004

Skills

  • Excellent understanding of ERP systems such as SAP and Oracle
  • Self-motivated with an ability to multitask with many diverse assignments
  • Experience with international business processes, strong relationships across the organization and ability to create them on behalf of the change effort
  • Ability to consult and liaise effectively with internal and external stakeholders
  • Excellent written and verbal communication skills
  • Ability to communicate technical information to both technical and non-technical users
  • Ability to work within and across multiple work streams, across all organizational levels and across geographically dispersed regions and divisions

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Timeline

ERP System Analyst

TE Connectivity
07.2017 - Current

CUSTOMER SERVICE SPECIALIST

TE Connectivity
09.2008 - 07.2017

Production Supervisor

TE Connectivity
08.2004 - 09.2008

Training Officer

TE Connectivity
01.2004 - 08.2004

Certificate in Supervision and Management -

Galway/Mayo Institute of Technology
09.2002 - 05.2004

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Clodagh Lally