Clive Harden
Belfast
Summary
Adept at enhancing customer satisfaction, I leveraged excellent communication and customer service skills at Norwich Union to exceed performance metrics, significantly contributing to business growth. My experience spans IT, insurance, and administrative roles, showcasing my flexibility and reliability. I excel in managing high-volume workloads and complex client interactions, always prioritizing safety and confidentiality.
Overview
37
37
years of professional experience
Work History
Dog Walker
Self Employed
10.2013 - Current
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
IT Technician
Prestige Underwriting
10.2003 - 02.2013
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Spare Parts Administrator
Servicenet
10.2001 - 09.2003
- Collaborated closely with technicians to ensure timely availability of required spare parts for scheduled maintenance tasks.
- Developed and maintained strong relationships with key suppliers, ensuring timely delivery of critical parts for urgent customer requests.
- Reviewed warranty claims for validity before initiating returns or replacements, protecting company revenue from unnecessary costs due to fraudulent claims or faulty documentation.
- Managed vendor relationships, ensuring consistent delivery times and quality standards were met or exceeded.
Insurance Technician
Norwich Union
04.1996 - 09.2001
- Demonstrated keen attention to detail when auditing policies for accuracy before issuance or renewal.
- Contributed to business growth by actively participating in cross-selling efforts that generated additional revenue streams from existing customers.
- Assisted underwriters in evaluating risks, contributing to more informed decision-making on policy approvals or denials.
- Exceeded performance metrics consistently, leading to recognition as a top performer within the department.
- Gained trust of clients by handling sensitive personal information with utmost confidentiality during the application process.
- Provided exceptional customer service while answering inquiries regarding policies, coverages, and billing information.
- Managed high volume workloads effectively while maintaining a commitment to quality service delivery.
Insurance Advisor
Wensum Insurance
02.1994 - 03.1996
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Provided quotes and promoted products for building, contents and vehicle insurance.
- Stayed up-to-date with industry trends and regulations, ensuring accurate and relevant advice provided to clients.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
Insurance Advisor
Norwich Union
10.1987 - 02.1994
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Provided quotes and promoted products for building, contents and vehicle insurance.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Education
Sprowston High School
Norwich NorfolkSkills
- Honest and trustworthy
- Punctual and reliable
- Excellent communication
- Flexible schedule
- Cleanliness and hygiene
- Patience and calmness
- Schedule management
- Safety awareness
- Customer service
- Environmental awareness
Timeline
Dog Walker
Self Employed
10.2013 - Current
IT Technician
Prestige Underwriting
10.2003 - 02.2013
Spare Parts Administrator
Servicenet
10.2001 - 09.2003
Insurance Technician
Norwich Union
04.1996 - 09.2001
Insurance Advisor
Wensum Insurance
02.1994 - 03.1996
Insurance Advisor
Norwich Union
10.1987 - 02.1994
Sprowston High School
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