Cliona Mcintyre
Portstewart,County Londonderry
Summary
Results-driven Assistant Manager with expertise in team development and performance enhancement. Implements strategic plans to drive revenue growth and improve operational efficiency. Cultivates effective communication between staff and senior management to achieve organisational goals.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Northshore Coffee Portstewart
03.2019 - Current
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Facilitated communication between staff and senior management, acting as a point of contact.
Education
Bachelor of Science - sociology
Ulster University
Belfast, BFS01-2024
Skills
- Operations management
- Performance monitoring
- Staff training
- Report preparation
- Strategic planning
- Customer relationship management
- Dispute resolution
- Staff scheduling
- Problem solving
- Excellent communication
- Employee motivation
Timeline
Assistant Manager
Northshore Coffee Portstewart
03.2019 - Current
Bachelor of Science - sociology
Ulster University