Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clint Remi Violenus

Er,West Midlands

Summary

Organised Business Support Administrator with skills in streamlining office operations and enhancing team productivity. Managed multiple administrative tasks, improving workflow and fostering collaborative work environment. Known for delivering high-quality support and maintaining smooth day-to-day operations.

Overview

15
15
years of professional experience

Work History

Teaching assistant

Aspire
West Midlands, Birmingham
01.2025 - Current
  • Managed administrative tasks, aiding the smooth running of the class.
  • Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips, providing a safe, supportive environment.
  • Assisted in conducting assessments to determine student understanding of subjects.
  • Encouraged pupil autonomy through guided independent study initiatives.
  • Prepared classroom materials to facilitate efficient lessons.

Care/ Hr Manager

First Care Health Care
West Midlands, Birmingham
11.2024 - Current
  • Facilitated grievance resolution with professional mediation techniques.
  • Collaborated with department managers in workforce planning strategies formulation.
  • Aligned HR strategies with business goals to drive overall company performance.
  • Maintained legal compliance to avoid penalties and sanctions.

Customer support specialist

RMS Cloud
Birmingham, West Midlands
05.2024 - 11.2024
  • Delivered excellent service with timely problem resolution.
  • Managed inbound calls for a seamless customer experience.
  • Provided feedback on customer interactions to enhance company's products and services.
  • Collaborated with the sales team to identify upselling opportunities whilst aiding customers.
  • Mastered use of internal software tools, improving work speed considerably.
  • Boosted customer satisfaction by resolving complex queries swiftly.
  • Deescalated tense situations tactfully, maintaining professionalism at all times.

Front office manager

Edgbaston Park Hotel & Conference Centre
Birmingham
11.2023 - 05.2024
  • Provided leadership and guidance to front office team members, fostering a cooperative work environment.
  • Managed inventories of office supplies-ensured availability of necessary items at all times.
  • Managed room bookings, resulting in smooth check-in and check-out processes.
  • Implemented new procedures for increased productivity within the team.
  • Conducted regular performance reviews, promoting continuous improvement amongst staff members.
  • Oversaw financial transactions at the front desk, maintaining accuracy and integrity at all times.
  • Facilitated swift problem resolution in case of any issues or disputes raised by customers or staff members alike.
  • Encouraged mutual trust, respect and cooperation among team members.
  • Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.

Rooms Division Manager

Cube hotel
Birmingham , West Midlands
11.2022 - 09.2023
  • Played a key role in revenue generation strategies for the rooms division.
  • Developed strong relationships with guests, leading to repeat business.
  • Assisted in budget planning and cost management for the rooms division.
  • Stayed abreast of industry trends and best practices through continuous professional development.
  • Liaised closely with other departments to provide seamless service to guests.
  • Monitored inventory of supplies in rooms and public areas, ordering replacements as necessary.
  • Maintained a high level of cleanliness and orderliness in all areas under supervision.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Trained new employees on company standards and procedures,.
  • Implemented HR policies which led to more streamlined operations.
  • Provided guidance on HR best practices to senior management teams.
  • Aligned HR strategies with business goals to drive overall company performance.
  • Ensured compliance to employment regulations by staying updated on latest HR policies.
  • Assisted HR in the recruitment process, filling vacancies promptly.

Front Office Manger

IHG Hotels & Resort
Birmingham, West Mindlands
02.2022 - 06.2022
  • Maintained the reception area to provide a welcoming atmosphere.
  • Oversaw financial transactions at the front desk, maintaining accuracy and integrity at all times.
  • Liaised with different departments, ensuring seamless communication.
  • Handled administrative tasks like filing reports and managing mail-ensured smooth running of front office operations.

Youth leader

Christ Ambasador International Ministries
philipsburg, St maarten
01.2010 - 03.2018
  • Allocated resources efficiently during various club activities.
  • Implemented rotational leadership roles for increased self-confidence among members.
  • Led dynamic team-building exercises for improved interpersonal relationships among youths.
  • Completed administrative tasks such as attendance records, supporting overall youth programme management.
  • Safeguarded welfare of participants by strictly adhering to child protection policies.
  • Coordinated fundraising efforts which led to successful local projects.
  • Managed challenging behaviour to maintain a respectful and inclusive atmosphere.
  • Provided pastoral care to ensure emotional well-being of all attendees.
  • Created vision and goals to empower youth and maximise potential.
  • Contributed to development of varied and stimulating activity programmes.
  • Oversaw special retreats and team-building events.
  • Scheduled field trips, parties and events for youth to explore and bond with peers.

Education

BA (Hons) Business Management - Hospitality

Arden University
Birmingham
11.2024 -

Florida Atlantic University - Hospitality

Florida Atlantic University
Florida
03.2021 - 03.2023

Skills

  • Employee relations aptitude
  • Team building
  • Performance appraisal system design
  • Performance Management
  • Recruitment and hiring
  • Multitasking abilities
  • Active Listening
  • Attention To Detail
  • Communication
  • Knowledge of GDRP regulations
  • Event planning experience
  • Administrative support

Timeline

Teaching assistant

Aspire
01.2025 - Current

Care/ Hr Manager

First Care Health Care
11.2024 - Current

BA (Hons) Business Management - Hospitality

Arden University
11.2024 -

Customer support specialist

RMS Cloud
05.2024 - 11.2024

Front office manager

Edgbaston Park Hotel & Conference Centre
11.2023 - 05.2024

Rooms Division Manager

Cube hotel
11.2022 - 09.2023

Front Office Manger

IHG Hotels & Resort
02.2022 - 06.2022

Florida Atlantic University - Hospitality

Florida Atlantic University
03.2021 - 03.2023

Youth leader

Christ Ambasador International Ministries
01.2010 - 03.2018

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Clint Remi Violenus