Summary
Overview
Work history
Education
Skills
Websites
Timeline
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Clifford Marsh

Wheathampstead,UK

Summary

I am a highly motivated and driven individual with a proven track record of applying my technological expertise In Batch and Systems Operations. Through continuous exposure to high pressure environments I can effectively prioritize my time to work within tight deadlines, ensuring I stay calm and use my initiative to resolve complex queries. My strengths include a strong can do attitude with a mentality of taking full accountability for my work. Throughout my time in employment I have developed a strong level of expertise in systems including MVS Mainframe, AS400, UNIX, Windows , Unisys and SOC related tools. I have worked in the IT field pretty much all my working career but now in a position to explore new avenues and put my skill set to use in these.

Overview

29
29
years of professional experience

Work history

Night Shift Operator

Mediaocean
11.2023 - 03.2024
  • First level of error detection and diagnosis in all daily processes.
  • Highlight and report on any failures, problem areas and incidents via Ops tickets.
  • Maintain and monitor Ops ticket database and assign all tickets.
  • Investigate all response time issues received via response time tickets.
  • Understand ZOS JCL and be able to perform initial problem diagnosis on failures.
  • Produce clear incident reports and work logs via the ops ticket system.
  • Communicate clearly and concisely with senior staff and on-call support staff during the problem resolution process.
  • In this role I was required to monitor and run batch for the UK and US systems, This was ran over 4 lpars covering 24x7(365)

Security and Batch Operations Shift Leader

Paypoint
06.2021 - 10.2023
  • Accountable for the monitoring and management of both IT and Security incidents.
  • Management of batch processing cycles and associated Service Level targets.
  • Investigation and resolution of cyber security events flagged by the systems in use at PayPoint.
  • Working closely with other members of the SOC team to run investigations into the root cause of security events, escalating to the Technical Security, vulnerability and problem-management teams where necessary.
  • Accountable for the daily processing tasks that enable PayPoint to settle agents and retailers.
  • Running and scripting SQL
  • Escalation/resolution of alerts across multiple platforms using tools(Zabbix,ADH,Azure,Rapid7,Grafana,Splunk,Sentinel)

Technical Expert, Batch Operations

Santander
07.2014 - 02.2021
  • Monitored and maintained 24/7 Production and Pre batch schedules over 11 Mainframe LPARS and numerous Open systems.
  • Utilising a variety of Batch scheduling tools including OPC,ControlM.
  • Managing a diverse range of user requests including data changes, adhoc Mainframe and UNIX requests, ensuring fixes were applied in a timely manner as per escalation processes.
  • 1st and 2nd line support for job abends, system problems, user access.
  • Demonstrating strong time management to prioritise problems based on business impact whilst ensuring Service Level Agreements (SLA’s) were maintained.
  • Diligently evaluated recurrent problems and provided solutions to the senior leadership team.
  • Trained new starters on all systems-Mainframe,Open,AS400 and Unix.

Senior Operator

Pomeroy (IBM)
02.2014 - 06.2014
  • Predominantly maintained operational responsibly for a new account (Premier Farnell), working closely with customers to establish operating requirements.
  • Designed and delivered tailored training programs for new staff to ensure they were able to accurately detect and diagnose problems.
  • Developed strong relationships with customers through regular site visits, ensuring technological requirements were met.
  • Collated procedures and technical documentation, ensuring ops knowledge database was updated.
  • Primarily mid-range based with AS400 interfacing.

Team Lead

CSC
04.2004 - 11.2013
  • Engaged with Service Delivery Managers /MIMS to escalate critical business high severity problems ensuring they were resolved as soon as possible.
  • Participated in daily meetings to discuss various upgrades, change management and key problems encountered during the shift.
  • Performed IPL’s or POR’s as and when required.
  • Diligently managed shift shortages and arranged cover to minimise business disruption.
  • Attended DR tests and updated /amended documentation.
  • Mentored Junior members and helped with their development within Operations.

Shift Leader

Universal Music International
05.1995 - 04.2004
  • Worked closely in a team within the European Data Centre providing system availability and 1st line support to European users by monitoring multiple IBM mainframe (MVS/ESA), IBM I series (AS400) and IBM AIX RS6000 production systems.
  • Responsible for the successful completion of batch processing, housekeeping tasks and the availability of systems and services on all platforms during business hours and overnight.
  • Facilitated the scheduling and performance of regular IPL’s on all platforms.
  • Liaised closely with service engineers ensuring requirements were accurately communicated.
  • Accurately corrected scheduling, batch processing and housekeeping failures and initiated resolution of problems.
  • Comprehensive disaster recovery testing and evaluation, circulating relevant information to key stakeholders.
  • Mentored Junior members and helped with their development within Operations.

Education

Skills

  • Team working: I utilise strong interpersonal skills in order to build relationships and integrate effectively into teams
  • Leadership: I am able to motivate and drive teams, whilst ensuring they have the right resources through effective mentorship and training
  • Flexibility/adaptability: I am highly versatile with the ability to tailor my approach and quickly adapt to logistical changes
  • Reliable: Always can be relied on and will always help out if/when required
  • Communication: I have strong verbal and written communication skills which I have used to articulate technical information clearly and confidently
  • Technical expertise: I am very competent in the use of systems including: OPC/TWS, CONTROL M, DB2, BMC, MVS/OS390, VSAM, CICS, JCL, CA7(SOME), FILE MANAGER, TSO, CONNECT, JES2/3 DIRECT, SAR, SYSVIEW, ENDEVOR, TRANSMISSION PROTOCOLS (NDM, FTP/S), REMEDY, SNOW, IBM UTILITIES, TPX, ECS, SDSF, MICROSOFT PRODUCTS, SPLUNK WINDOWS DESKTOP AND SERVER OS, LINUX, ACTIVE DIRECTORY, EJES POWERSHELL, ZABBIX, RAPID7, AZURE, ADH, GRAFANA, SENTINEL

Timeline

Night Shift Operator

Mediaocean
11.2023 - 03.2024

Security and Batch Operations Shift Leader

Paypoint
06.2021 - 10.2023

Technical Expert, Batch Operations

Santander
07.2014 - 02.2021

Senior Operator

Pomeroy (IBM)
02.2014 - 06.2014

Team Lead

CSC
04.2004 - 11.2013

Shift Leader

Universal Music International
05.1995 - 04.2004

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Clifford Marsh