Cliff Ng
London
Summary
Dedicated hospitality worker with a strong focus on customer satisfaction and proactive service delivery. Expertise in kitchen equipment cleaning, plate handling techniques, and maintaining a fast-paced environment. Skilled in upselling and clear communication, ensuring customers remain satisfied through attentive service and feedback collection. Committed to cleanliness and equipment maintenance, with a goal to enhance guest experiences through exceptional hospitality mannerisms.
Overview
5
5
years of post-secondary education
Work history
Food runner
Bao Noodle Shop
London, London
05.2023 - 07.2023
- Ensured guest satisfaction, always serving meals with a smile and friendly manner.
- Supported overall restaurant operation, assisting other team members when necessary for seamless service.
- Improved service speed by familiarising myself with table numbers and seating arrangements within the restaurant.
- Increased efficiency in the kitchen through effective coordination between front-of-house and back-of-house teams.
Confectionery worker
Mamason Ice Cream
London, City of London
03.2023 - 05.2023
- Facilitated smoother workflow through preparation of raw materials.
- Maintained high cleanliness standards to enhance customer experience.
- Processed payments efficiently, minimising customer waiting times.
- Adapted to fast-paced environment, ensuring high-quality product delivery.
Education
Bachelor of Science - International Business
Queen Mary University of London
London 09.2022 - 07.2026
Bachelor of Science - Business Management
University of California, San Diego
San Diego 09.2024 - 06.2025
Skills
- Customer satisfaction delivery
- Kitchen equipment cleaning
- Patience with customers
- Hospitality mannerisms
- Proactive anticipation
- Plate handling techniques
- Dedication to cleanliness
- Fast-Paced environment adaptation
- Table clearing
- Equipment Maintenance
- Upselling
- Clear communication
- Quick decision-making
- Ensured customers stayed satisfied by proactively checking in throughout service and asking for feedback during payment
Languages
English
Native
Chinese (Mandarin)
Native
Chinese (Cantonese)
Advanced
Affiliations
Personal hobbies : Basketball, Brazilian Jiu-jitsu
Whether its work or sports ; I live by the mantra "teamwork, makes the dream work!"
References
References available upon request.
Timeline
Bachelor of Science - Business Management
University of California, San Diego
09.2024 - 06.2025
Food runner
Bao Noodle Shop
05.2023 - 07.2023
Confectionery worker
Mamason Ice Cream
03.2023 - 05.2023
Bachelor of Science - International Business
Queen Mary University of London
09.2022 - 07.2026
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