Summary

Overview

Work History

Education

Skills

Languages

Work Availability

Timeline

Cleopatra Mwiyah

London,Barnet

It is never too late to be what you might have been.

George Eliot

Summary

Engages young people in personal and educational improvement schemes. Builds rapport quickly to establish trusting relationships and maximise mentorship possibilities. Committed to achieving positive outcomes for potential young adults.

Is empathetic and compassionate with excellent negotiation skills to influence positively.

Overview

18

18

years of professional experience

6

6

years of post-secondary education

Work History

Administrator assistant

Simcha Celebrations

London, Barnet

02.2023 - Current

Reviewed expense reports and invoices to assist with monthly accounting processing.
Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
Managed customer orders and invoices to reduce financial discrepancies.

Carer assistant

Skycare

London, Barnet

01.2020 - 02.2023

Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Delivered high-quality care to clients with disabilities, achieving care plan objectives.
Monitored individuals' physical and emotional wellbeing, promptly reporting changes to doctors and family members.
Cleaned and organised patients' living quarters.
Accompanied client to medical or dental appointments, grocery and errands.
Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
Prepared healthy meals with additional mealtime planning, feeding and support.
Engaged in mental stimulating conversations in the interest of the client to help keep a positive mood.

Bra Fitter

Marks & Spencer

London, Central London

03.2014 - 07.2022

specialising in fitting disabled, elderly and post surgery customers
greeting customers in a friendly manner at the entrance of the fittings and guiding them to their respective rooms.
booking appointments for customer who would like assistance with Bra-fitting
maintaining customer privacy and discretion while fitting
encouraging customers to have a bra fitting to promote comfort and reduce possible health complications such as backache

Retail sales associate

Marks & Spencer

London, Barnet

10.2005 - 07.2022

Assisted customers to locate products and make their shopping experience worthwhile.
Worked closely with stock team to guarantee product availability and meet client requests.
Guaranteed client satisfaction by constantly providing standards of company services and values.
Actively participated in daily and department meetings, providing insights and recommendations.
Resolved customer complaints and process issues with proactive problem-solving skills.
Championed highest level of professionalism and expertise in communication and teamwork.
Assisted customers with product selection and sales, recommending items to increase transaction value.
Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Trained new staff members.

Tutor

Christ Church Regents Park Primary School

London, Camden

05.2018 - 05.2019

Planned lessons to target subject weaknesses and build skills within strengths.
Tracked student progress through regular assessments, promptly addressing knowledge and skills gaps.
Customised tutoring to suit individual competencies, enabling paced academic progression.
Delivered quizzes and activities to track student comprehension.
Worked with pupils towards achieving good SATs scores and meeting primary school expected targets from the syllabus.

Maths tutor

Kumon

London, Camden

05.2015 - 05.2016

Supervised in-class tutorials in a timed session.
Marked completed workbooks.
Worked through correction with each student
Worked successfully with students of different socioeconomic and cultural backgrounds.
Planned and facilitated small group sessions for students with similar learning needs.
Assessed student progress with tutoring goals and adjusted strategies based on results.
Interacted professionally with students and parents throughout tutoring process.
Updated course materials, content and delivery.

Education

BSc Psychology - psychology

London Metropolitan University, London

09.2011 - 07.2016

Access course in Health And Social Sciences - Health And Social Science

Westminster Kingsway College, London

09.2006 - 07.2007

Skills

I am well skilled in motivating and communicating in a manner that will orchestrate positive change
Training and development is an area I have amassed more skills in due to the responsibilities in my previous work
Scheduling, organising and problem solving are my strengths

As an empath, my approach to problem solving is with lots of consideration
Memo preparation and proof reading is a skill I acquired when I was tutoring puplis

Languages

English

Fluent

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Timeline

Administrator assistant - Simcha Celebrations

02.2023 - Current

Carer assistant - Skycare

01.2020 - 02.2023

Tutor - Christ Church Regents Park Primary School

05.2018 - 05.2019

Maths tutor - Kumon

05.2015 - 05.2016

Bra Fitter - Marks & Spencer

03.2014 - 07.2022

London Metropolitan University - BSc Psychology, psychology

09.2011 - 07.2016

Westminster Kingsway College - Access course in Health And Social Sciences, Health And Social Science

09.2006 - 07.2007

Retail sales associate - Marks & Spencer

10.2005 - 07.2022