Summary
Overview
Work history
Education
Skills
Languages
Projects
Timeline
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Cleonir Smith

Constantine,Select

Summary

Barista knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment.

My role in Costa Coffee as a skilled barista included a multitude of skills such as developing communication skills to deal with a wide range of customers on a daily basis in a wide range of situations. This is in addition to my typical responsibilities such as money handling, promotion and creating fresh coffee.


I worked in the sales department at brean theme park which is a popular attraction for tourists. Consequently, my job often involves dealing with both positive feedback and complaints about the park, as well as my usual sales duties dealing with handling money, selling our wristband and answering queries.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work history

Coffee Barista

Costa Coffee
Highbridge , Somerset
11.2021 - Current
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.
  • Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.

Sales

Brean Theme Park
Burnham-on-Sea, Somerset
06.2021 - 10.2021
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Displayed and restocked merchandise by following brand guidelines.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.

Education

A-Levels - Psychology, Sociology, Drama

Bridgwater and Taunton College
Bridgwater
09.2021 - 06.2023

undergraduate degree - Press and Editorial Photography

Falmouth University
Falmouth
09.2023 -

Skills

  • Payment accepting
  • Latte art
  • Cash register operation
  • Highly organised
  • Hot and cold food preparation
  • Accurate cash handling

Languages

English
Fluent

Projects

In the summer of 2023, I had the opportunity to do photography for The Wombats at one of their shows in the Art Centre in Liverpool. Whilst working this event, I gained a professional outlook on how the event photographers operate. 

Timeline

undergraduate degree - Press and Editorial Photography

Falmouth University
09.2023 -

Coffee Barista

Costa Coffee
11.2021 - Current

A-Levels - Psychology, Sociology, Drama

Bridgwater and Taunton College
09.2021 - 06.2023

Sales

Brean Theme Park
06.2021 - 10.2021
Cleonir Smith