Cleofe Monteiro
Sheffield,South Yorkshire
Summary
Demonstrates exceptional written communication and active listening skills, essential for effective care plan analysis. Adaptable and committed to leveraging these competencies to drive positive outcomes in future roles.
Reliable customer service representative with background in providing professional and helpful support to new and existing clients. Friendly, hardworking and energetic communicator. Proven success at improving customer retention through exceptional service and account management.
Overview
20
20
years of professional experience
Work history
Holistic engagement Officer
Ruskin Mill trust
Sheffield
06.2022 - 05.2023
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Prepared variety of different written communications, reports and documents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
Warehouse Operative
PMP Recruitment
Milton Keynes
10.2021 - 05.2022
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Support / Customer Service
Origin Housing Ltd
Ware, Hertfordshire
10.2019 - 10.2021
- Handled incoming calls from clients and professionals regarding mental health services.
- Ensured compliance with company policies and GDPR during all communications.
- Maintained accurate financial records by monitoring variances and addressing discrepancies.
- Analysed client performance to recommend adjustments to care plans.
- Monitored client vital signs, administered medications, and tracked behaviours for healthcare supervisor updates.
- Managed household cleanliness, stocked supplies, ran errands, and completed grocery shopping.
- Checked medication schedules to ensure proper administration based on patient needs.
Teaching Assistant
Sugarman Recruitment Agency
London
11.2018 - 07.2019
- Providing educational, pastoral and welfare support to a girl with Cystic Fibrosis and learning disabilities in the main school setting
- One of my many roles involves supporting the learner with aspects of behavioural management; participating within the class following a differentiated curriculum within the class environment and supporting her to engage in all aspects of her learning needs, visual, audio, kinaesthetic and a range of learning styles
- My clinical background requires that I support her welfare and personal needs
- Following her individual educational plan, I ensure that I meet the learner's dietary needs as she requires a PEG system
- The learner has emotional needs that often requires her to take frequent learning breaks
- I support with all aspects of care from day to day
- I also supported a range of other children on Wednesdays and Fridays, visiting various learners in various capacities: the learner support unit in the class, in therapy and for recreational outings
- Whilst supporting each learner it is instrumental that although they may have specific learning disabilities such as Autism and Dyscrasia, each learner is an individual and unique.
Support Worker
CA Case Management
Saffron Walden, Essex
07.2018 - 11.2018
- Working with a young man with brain injury, assisting him in his personal care, assisting with his therapeutic exercises
- Provided safe mobility support to help patients move around personal and public spaces
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
- Kept close eye on client vital signs, administered medications and tracked behaviours to keep healthcare supervisor well-informed
- Checked medication schedules and patient needs to enforce correct medication administration
- Provided high level of physical support by lifting, adjusting and moving clients
- Adhered to all company requirements for patient interactions and care standards
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Kept detailed daily logs with care actions, patient behaviors and all incidents
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Learning Support Assistant
Active Recruitment
North London
02.2018 - 07.2018
- Working in school as an LSA with children having severe learning difficulties, Autism, Epilepsy, Speech and language communication needs
- Supporting them with their lessons whilst in the class, supporting them in recreational activities, using communicative aids such as Makaton /PECS in order to communicate to them
- Studied and implemented various strategies in each classroom to meet needs of each student
- Provided thorough feedback and constructive criticism conducive to positive learning experiences
- Stayed up-to-date on most recent curricula and teaching strategies
- Complied with the policies regarding mandatory reporting, confidentiality, and data protection
- Provided detailed feedback to teachers and parents regularly regarding individual student progress
- Honoured confidentiality to safeguard students' private information.
Support Worker
Premium Care Solution
London
05.2017 - 02.2018
- Transported clients to appointments, shopping venues and entertainment events
- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning
- Maintained accurate, current and compliant financial records by monitoring and addressing variances
- Analysed overall client performance and recommended adjustments to care plan goals
- Evaluated client progress toward established annual and quarterly goals
- Visited home environments to help clients develop life, technical and job skills
- Documented daily activities, behaviours and incidents for permanent record
- Kept close eye on client vital signs, administered medications and tracked behaviours to keep healthcare supervisor well-informed
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Provided high level of physical support by lifting, adjusting and moving clients
- Adhered to all company requirements for patient interactions and care standards
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Kept detailed daily logs with care actions, patient behaviors and all incidents.
Support Worker
Hayes Recruitment Agency
London
12.2016 - 05.2017
- Remained alert to problems or health issues of clients and competently responded
- Monitored client medications and adherence to individual treatment plans
- Helped patients move in and out of beds, baths, wheelchairs and automobiles
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
- Recognized and reported abnormalities and/or changes in patients' health status to case manager
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices
- Monitored and assisted residents through individual service plans.
Day Support Worker
Medacs
Herts
10.2016 - 12.2016
- Tracked client behaviours, daily activities, new skills and notable incidents for documentation purposes
- Provided support in social, physical and emotional areas to assist clients with integration into local community
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Supporting with their daily independent living skills
- Report writing, attending reviews, liaising with other professionals, key working
- Adhering to policy and procedure of the organization, working as a part of team, support with their recreational activities
- Developed and maintained courteous and effective working relationships
- Demonstrated respect, friendliness and willingness to help wherever needed
- Maintained excellent attendance record, consistently arriving to work on time.
Children’s Practitioner
Action For Children
Hertford, Hertfordshire
02.2011 - 10.2016
- Action For Children
- Developed and maintained courteous and effective working relationships
- Actively listened to children, handled concerns quickly and escalated major issues to supervisor
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Provided safe mobility support to help clients move around personal and public spaces
- Checked medication schedules and client needs to enforce correct medication administration
- Established nutritious meal plans and prepared daily offerings to meet children’s dietary needs
- Adhered to all company requirements for client interactions and care standards
- Communicated child needs to teachers, doctors and parents to increase child health and happiness
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting client’s
- Kept clients mentally alert by entertaining, conversing and reading aloud to clients
- Kept detailed daily logs with care actions, client behaviors and all incidents
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Created plans and communicated deadlines to ensure projects were completed on time
- Offered friendly and efficient service to all clients, handled challenging situations with ease.
Residential Support Worker
Herts County Council
Stevenage, Hertfordshire
08.2005 - 02.2011
- Working with adults with learning difficulties
- Provided safe mobility support to help clients move around personal and public spaces
- Kept close eye on client vital signs, administered medications and tracked behaviours to keep healthcare supervisor well-informed
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
- Checked medication schedules and patient needs to enforce correct medication administration
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Provided high level of physical support by lifting, adjusting and moving clients
- Adhered to all company requirements for patient interactions and care standards
- Worked with adults and parents to closely monitor and record social, behavioural and academic growth
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Kept detailed daily logs with care actions, client behaviours and all incidents
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Residential Support Worker
Essex County Council
Clacton-on-Sea, Essex
08.2003 - 08.2005
- Provided safe mobility support to help clients move around personal and public spaces
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
- Checked medication schedules and the child’s needs to enforce correct medication administration
- Established nutritious meal plans and prepared daily offerings to meet client dietary needs
- Provided high level of physical support by lifting, adjusting and moving clients
- Adhered to all company requirements for client interactions and care standards
- Communicated child needs to teachers, doctors and parents to increase child health and happiness
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Kept detailed daily logs with care actions, client behaviours and all incidents
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Support Worker
st elizabeths
Much Hadham
05.2003 - 08.2003
- Working with adults with learning difficulties and sever epilepsy
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Kept detailed daily logs with care actions, client behaviours and all incidents
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
Education
Some College (No Degree) - Computer Skills
Le Wagon
09-2020
Diploma -
Apple Academy
Hertford, Hertfordshire08-2016
Diploma - Diploma in Special Education
NIMH Mumbai
04-2000
Degree - Psychology
St. Xavier’s College
04-1995
Skills
- Customer engagement
- Written communication
- Active listening
- Team collaboration
- Care plan analysis
- Adaptability
Timeline
Holistic engagement Officer
Ruskin Mill trust
06.2022 - 05.2023
Warehouse Operative
PMP Recruitment
10.2021 - 05.2022
Support / Customer Service
Origin Housing Ltd
10.2019 - 10.2021
Teaching Assistant
Sugarman Recruitment Agency
11.2018 - 07.2019
Support Worker
CA Case Management
07.2018 - 11.2018
Learning Support Assistant
Active Recruitment
02.2018 - 07.2018
Support Worker
Premium Care Solution
05.2017 - 02.2018
Support Worker
Hayes Recruitment Agency
12.2016 - 05.2017
Day Support Worker
Medacs
10.2016 - 12.2016
Children’s Practitioner
Action For Children
02.2011 - 10.2016
Residential Support Worker
Herts County Council
08.2005 - 02.2011
Residential Support Worker
Essex County Council
08.2003 - 08.2005
Support Worker
st elizabeths
05.2003 - 08.2003
Diploma - Diploma in Special Education
NIMH Mumbai
Degree - Psychology
St. Xavier’s College
Some College (No Degree) - Computer Skills
Le Wagon
Diploma -
Apple Academy
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