Clementine (Lily) Thompson
London
Summary
Creative Retention Manager with strengths in CRM Management and overall Retention Strategy. End-to-end execution of multi-channel campaigns, driving customer engagement and loyalty. Manages budgets effectively to maximise return on investment.
Overview
11
11
years of professional experience
Work History
Retention Manager
Abel & Cole
London
2024.10 - Current
- CRM Management (Direct experience with Actito and Insider, but would be confident using any provider)
- Overall Retention Strategy for Loyalty, Winback, Lifecycle, including customer segmentation, reporting and campaign planning
- Budget Management
- Co-ordination end to end execution on channels including Direct Mail, Email, Push, SMS
- Writing copy and email building
Senior Trading Executive
Abel & Cole
London
2021.07 - 2024.10
- Trading Campaigns
- Web Merchandising
- Creative strategy for catalogues, newsletters, emails, push notifications, gifting
Photographer
Abel & Cole
London
2015.09 - 2021.07
- Food Photography
- Assisted in art direction, composition, and propping to enhance visual storytelling
- Studio Management
- Executed design tasks across diverse projects to achieve cohesive branding
Education
History & Philosophy
Cardiff University
CardiffSkills
- CRM management
- Campaign planning
- Email marketing
- Project management
- Budget management
- SQL, analysis, reporting
- Creative retention strategist
- Analytical and critical thinking
- Team leadership and motivation
- Communication skills
Timeline
Retention Manager
Abel & Cole
2024.10 - Current
Senior Trading Executive
Abel & Cole
2021.07 - 2024.10
Photographer
Abel & Cole
2015.09 - 2021.07
History & Philosophy
Cardiff University