Clementine Sanya
Gorton,MAN
Summary
A committed and enthusiastic professional with a strong passion for delivering exceptional customer experiences. With over three years of experience in customer service roles, excellent communication and problem-solving skills have been developed, both of which are crucial in the field. Currently working remotely for CGXPERT, providing exemplary services in the consulting and training sector. Previous experience as a call centre representative for Abel Minded LTD involved handling customers from diverse backgrounds and effectively resolving their issues.
This professional experience has fostered a broad range of skills and valuable insights into customer service. At Hamilton Mayday, a focus on delivering high-quality customer experiences and managing various aspects of events sharpened attention to detail and enhanced organizational abilities.
Key strengths include communication, time management, organization and problem-solving, all of which contribute to strong performance in customer service roles. Proficiency in Microsoft Office Suite, combined with critical thinking and adaptability, makes this individual a strong candidate for any customer service-focused position.
Overview
2
2
years of professional experience
Work History
Call Agent
CGXPERTS LTD
08.2023 - Current
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Provided constructive feedback during regular team meetings, helping drive continuous improvement within the department.
- Identified recurring issues or trends in customer complaints, leading to improvements in services as a result.
- Boosted customer retention rates through attentive service and deep understanding of customer needs.
- Compiled and analyzed customer feedback to recommend changes in products and services.
- Kept records of calls placed and charges incurred.
- Connected callers with appropriate department.
- Managed approximately 25 incoming calls and 5 live chats.
Call Center Representative
Abel-Minded Limited
09.2022 - 11.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner with 85% success rate.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed efficient and timely replacement of damaged or missing products.
Hospitality Team Member (Part Time)
Hamilton Mayday
12.2022 - 03.2023
- Handled complaints and conflict with diplomatic approach.
- Created warm, friendly atmosphere through positive guest interactions.
- Maintained organized work spaces to keep track of inventory and offer professional first impression.
- Liaised with other staff members to verify accuracy and quality in fast-paced environment.
- Delivered first-class customer service for memorable guest experiences.
- Remained flexible to change shift patterns and cover absences with minimal notice.
- Completed housekeeping duties to maintain clean and orderly Front Of House (FOH) spaces.
- Guaranteed exceptional level of customer care in line with company procedures and regulations.
- Assisted customers with varying questions using service expertise.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Providing first-class customer service to guests.
- Handling bookings and reservations resulting in 95% retention of clients.
- Ensuring smooth running of events such as weddings, conferences, and corporate events.
- Responding to customer queries and complaints.
- Processing payments and managing cash transactions.
- Maintaining clean and safe working environment.
Education
Master of Arts - Childhood And Youth Studies
University of Sussex
Brighton, BNH01.2024
Skills
Administrative skills
- Written and verbal communication skills
- Telephone skills
- Creative problem solving
- Live chat
- Customer communications
- Excel proficiency
- Online customer service
- Inbound call handling
- Resolving issues
- Clear Communication
- Problem-solving skills
Languages
English
Fluent
Hobbies
Travelling
Exploring
Going on adventure
Cooking
Planing events
Timeline
Call Agent
CGXPERTS LTD
08.2023 - Current
Hospitality Team Member (Part Time)
Hamilton Mayday
12.2022 - 03.2023
Call Center Representative
Abel-Minded Limited
09.2022 - 11.2023
Master of Arts - Childhood And Youth Studies
University of Sussex
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