Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Clementina Quarshie

London,Croydon

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Check-in Agent

Menzies Aviation
London, Gatwick
05.2023 - Current
  • Managed team member schedules and work assignments.
  • Tagged luggage and routed to appropriate location for loading and screening.
  • Oversaw ticketing, gate and ramp services.
  • Performed boarding gate duties in line with airline schedule.
  • Delivered exceptional customer service to passengers travelling by WIZZ AIR, Corendon Airline, Air China, etc.
  • Instructed passengers on safety and emergency procedures and answered passenger enquiries.
  • Communicated changes to passengers promptly, providing additional information to help manage travel anxiety.
  • Spoke clearly to communicate easily with non-native speakers.
  • Led timely check-in procedures to facilitate departures in line with schedule.

Spa Therapist

Greenwich Leisure Limited
London, Latimer Road
09.2018 - 05.2023
  • Delivered consistently high-quality treatments such as massage and facials, improving overall customer satisfaction.
  • Developed a loyal client base of repeat customers through outstanding levels of service.
  • Showcased new treatments, promoting add-on sales and customer upgrades for increased spa profitability.
  • Increased retail sales through persuasive, thorough aftercare advice and product recommendations.
  • Dedicated time to continued personal development in order to provide best-possible service and treatments.
  • Maintained accurate treatment records, monitoring client progress and adjusting treatment methods to achieve desired result.
  • Referred clients to specialists to address major concerns and issues.
  • Managed exceptional levels of cleanliness and hygiene throughout treatment areas.
  • Grew massage revenue by customising sessions to suit individual client needs.

Crew Trainer

McDonald's
London, Tooting
06.2015 - 09.2021
  • Supported teams to achieve shift targets such as service times or waste minimisation.
  • Maintained current knowledge of company standards and up-to-date food safety regulations.
  • Set positive examples for team members by demonstrating quality service.
  • Role modelled ideal behaviour and standards across multiple stations.
  • Mentored junior employees to improve accuracy and efficiency when taking orders.
  • Provided regular feedback and constructive criticism on employee performance.
  • Identified training needs and recommended action to appropriate supervisor.
  • Developed employees' skills in new tasks or stations.
  • Led team of six by example, consistently monitoring service quality and accuracy.

Education

Diploma of Higher Education - Access to Nursing

Croydon College
London
09.2021 - 07.2023

Diploma of Higher Education - NVQ - Beauty Therapy

Croydon College
London
09.2015 - 06.2018

Skills

  • Customer service management
  • Engaging leadership style
  • Coordinating schedules
  • Itinerary creation
  • Data entry
  • Complaint resolution
  • Excellent communication
  • Attention to detail
  • Positive work ethic

Languages

English
Proficient (C2)

Timeline

Check-in Agent

Menzies Aviation
05.2023 - Current

Diploma of Higher Education - Access to Nursing

Croydon College
09.2021 - 07.2023

Spa Therapist

Greenwich Leisure Limited
09.2018 - 05.2023

Diploma of Higher Education - NVQ - Beauty Therapy

Croydon College
09.2015 - 06.2018

Crew Trainer

McDonald's
06.2015 - 09.2021

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Clementina Quarshie