Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Clement Ukemezim

Summary

Experienced Information security officer with the ability to enhance system security and reducing vulnerabilities. Improved security protocols, resulting in decreased security breaches and enhanced data protection. Known for maintaining robust security measures in high-pressure environments. Demonstrates strong communication, ability to learn quickly, absorb new ideas and work effectively with colleagues, clients and senior managements


Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Data Privacy Specialist

NORDEA BANK
04.2023 - Current
  • Lead the Company’s privacy programs to strategically manage potential privacy risks and develop appropriate privacy controls to support business initiatives and use of emerging technologies to ensure compliance with the General Data Protection Regulation (GDPR)
  • Worked as a team to own and manage the entire data lifecycle, from ingestion to delivery, ensuring accuracy and compliance with General data protection Regulation
  • Provide guidance to teams on privacy-related questions and support continuous learning in the area of data protection.
  • Developed and maintained the organisation's data protection policies and procedures while establishing networks internally and externally to share knowledge and build best practices in data protection.
  • Overseeing records of processing activities (ROPA) and the organisation’s data protection impact assessments (DPIAs) for high-risk processing activities.
  • Ensure data sharing practices comply with legal and regulatory frameworks, including the UK GDPR, Data Protection Act, and PECR.
  • Develop, review, and maintain data sharing agreements (DSAs), data processing contracts by making sure that SCC’s and BCR’s are ad held by the organisation.
  • Handle Subject Access Requests (SAR) and ensure compliance with Data Protection regulations, perform document redaction and log track requests using internal systems in accordance with article 15 of the Uk GDPR
  • Continuously update my knowledge to keep content fresh, accurate, and aligned with the latest legal and regulatory developments in data protection laws in the United Kingdom

Information governance administrator

University of Manchester
03.2021 - 01.2023
  • Developed and implemented information governance policies, strategies and procedures in relation to the Data Protection Act, Freedom of Information Act and General Data Protection Regulation GDPR to ensure that the Council is fully compliant.
  • Process and manage Freedom of Information (FOI) requests, in line with the university’s procedures and case management system, ensuring they are handled within statutory timescales.
  • Identify and manage risks associated with the handling of FOI and Subject access requests (SAR) ensuring that any potential issues are addressed promptly and effectively in accordance with GDPR, the DPA 2018, and FOI Act 2000.
  • Worked with stakeholders to understand reporting needs and deliver insights to ensure compliance with data privacy and security regulations such as the ISO 27001
  • Evaluate and improve upon process for receiving, documenting, investigating and reporting unauthorized access or disclosure of personal data under articles 33 and 34 of the Uk GDPR
  • Developed, implemented and maintained an Information Data Register for recording all processing and information Management.
  • Review individually, at least annually, the performance of immediately subordinate staff, provides guidance on personal development requirements and advises on and initiates, where appropriate, further training.
  • Liaising with the nominated Data Protection Officer, Senior Information Risk Owner and other stakeholders in relation to Information governance and information security management system tasks & issues

Customer service representative

Zenith bank Plc
04.2019 - 02.2021
  • Handled customer complaints with empathy and efficiency, ensuring a satisfactory resolution using the excel spreadsheet.
  • Have a customer first, proactive attitude, delivering exceptional customer service on each and every contact
  • Answering direct calls from customers in a prescribed timeframe and delivering service and support to the customer.
  • Collaborated with technical teams to resolve complex problems and escalate issues when necessary.
  • Managed and closed tickets within agreed service levels, recording all activity accurately and efficiently on internal systems, to ensure we meet customer expectation
  • Responsible for moving and managing orders and all related documentation and keeping other relevant internal depts updated.
  • Responsible for tracking performance metrics and Customer Satisfaction in the organization through chats and pivot tables.
  • Working closely with the Compliance officer to assist the customer support team in providing the highest levels of service to both clients and customers.

Education

Bachelor of Science -

B.Sc Human Physiology
03.2013 - 02.2017

Skills

  • Excellent communication skills (written and spoken)
  • Experience in administrative roles and handling customer queries
  • Knowledge and awareness of the Equality Act 2010
  • Knowledge of risk/security frameworks such as ISO27001
  • Experience in maintaining key documents such as plans, strategies, business cases, risk registers, and briefings
  • Experience with a variety of data protection/UK GDPR compliance tasks, including DPIAs & DSAR
  • Comfortable working independently and as part of a team
  • Proficient use of OneTrust, MS Word, MS Excel, MS Outlook, MS Azure, MS PowerPoint, MS Project, Windows, Adobe Acrobat, and data encryption
  • Broad understanding of applicable European and local Privacy laws, regulations and contracts such as GDPR, PECR, SCCs, IDTAs etc
  • Ability to work to strict deadlines
  • Knowledge of complaint handling procedures, regulations, and risk requirements
  • To build constructive and collaborative relationships across business lines
  • High attention to detail, with the ability to handle distressing or sensitive information professionally

Certification

  • Certified Information Privacy Professionals Europe (CIPPE in view)

References

References available upon request.

Timeline

Data Privacy Specialist

NORDEA BANK
04.2023 - Current

Information governance administrator

University of Manchester
03.2021 - 01.2023

Customer service representative

Zenith bank Plc
04.2019 - 02.2021

Bachelor of Science -

B.Sc Human Physiology
03.2013 - 02.2017

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Clement Ukemezim