SITE OPERATIONS MANAGER
Accor
Doha, Zone 27
04.2022 - 02.2023
- Managed complete operation of 1200 rooms for FIFA 2022.
- Successfully fulfill the role as a site operations manager
- Completed one million room nights in ten days working frame.
- Operated and manage one cluster out of six clusters and achieved set goal.
- Conducted pre-opening tasks and assign relevant operation to front office and housekeeping departments.
- Supervised entire maintenance work and requirements, Implemented and completed in given time frame.
- Allocating operation spaces to run the task.
- Ordering required quantity of supply and equipment for smooth running of entire sites.
- Engaged in recruitment process for senior position through out entire departments.
- Executed instructions and guideline as a cluster director and keep up to the standard with other sites.
- Met health and safety guidelines to maintain compliant working environments.
- Led team of 225 staff members to deliver top-quality service and achieve company targets.
- Completed weekly front office rota to guarantee optimal cover for operations.
- Improved team performance by conducting reviews and KPI data analysis.
- Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
- Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
- Wrote end of shift reports to facilitate service continuity.
- Adhered to company policies and brand standards to support outstanding guest experiences.
