Clement Adu-Boahen

We worked at all levels to increase quality and access to education, we also worked closely with some communities in order to improve access to food and income

• Worked with compassion and empathy to engage people from diverse backgrounds.
• Worked collaboratively with stakeholders to raise profile of service in local area.
• Led arts and crafts, board games and creative writing to facilitate safe, positive social interactions.
• Completed relevant training and proactively sought further information.
• Led activities that promoted growth in mental, emotional and educational areas.
• Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
• Provided individualised support and guidance for service users across range of issues to enhance wellbeing.
• Assisted with running group sessions, encouraging members to actively participate for improved support.
• Prepared hot drinks and snacks for service users, offering warm, welcoming environment for duration of stay.
• Made recommendations to improve services or roles of volunteers where feasible and appropriate.
• Handled incoming calls for staff, answering questions, directing calls and documenting messages.

• Reviewed and optimised operational processes to reduce wait times.
• Maintained compliance with reporting requirements with timely submission of customs documentation.
• Contributed to multi-agency investigations and completed reporting within established timelines.
• Provided in-house advice and guidance on import and export queries.
• Followed the requirements and regulations for dangerous goods handling.
• Oversaw customs classification and audit processes and managed audit controls.
• Wrote thorough, precise incident reports, maintaining detailed records for comprehensive reference.
• Gathered and distilled data to compile shipping and customs reports.
• Verified shipments against documents to maintain accuracy.
• Handled day-to-day import and export activity with freight forwarders, maintaining outstanding levels of accuracy.
• Facilitated smooth clearance by verifying customs and trade documents to establish admissibility, tariffs and appraised value.

Promote AFS in the local communities and Schools

Recruit and interview students and families

Served as a contact person for an AFS Student

Arrange activities for AFS Students

• Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
• Led activities that promoted growth in mental, emotional and educational areas.
• Sought to understand and keep up-to-date knowledge of internal rules and safety regulations of organisation.
• Provided individualised support and guidance for service users across range of issues to enhance wellbeing.
• Collaborated with organisation staff and other volunteers to discuss new fundraising opportunities.
• Led arts and crafts, board games and creative writing to facilitate safe, positive social interactions.
• Worked with compassion and empathy to engage people from diverse backgrounds.
• Completed relevant training and proactively sought further information.
• Mentored new volunteers, creating opportunities for group and peer support to aid continuous development.

I was responsible for a variety of administrative and clerical duties in the company, include updating company records.

• Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
• Communicated with vendors to negotiate contracts for product orders.
• Packed and shipped products and materials to recipients.
• Attended meetings, recorded minutes and provided detailed summary to department.
• Answered phones, replied to emails and directed calls to appropriate department.
• Collaborated with team to fulfill tasks and meet deadlines for department.
• Monitored machinery, troubleshot equipment and requested maintenance and repair.
• Practiced confidentiality to adhere to company procedures.
• Maintained excellent client satisfaction by providing professional, courteous customer service.
• Photo copied files, scanned records and filed documents by alphabetical order.
• Maintained clean and organised workstation to comply with office standards.
• Greeted guests, responded to enquiries and provided instructions.
• Managed complaints and escalated major concerns to management.
• Gathered and registered information on database.