Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Cleisily Fernandes

Manchester,united kingdom

Summary

Dedicated professional with extensive expertise in customer service and sales persuasion. Demonstrates exceptional skills in handling difficult customers, cash handling, and efficient performance under pressure. Possesses comprehensive product knowledge and a keen understanding of special dietary requirements. Adept at menu memorisation, order processing, and table clearing. Committed to delivering outstanding service with a strong focus on service mindedness and customer satisfaction.

Driven Retail Sales Associate with strong knack for customer service and communication skills that foster positive client interactions. Demonstrates solid ability to manage transactions and maintain inventory accuracy. Committed to enhancing store performance and delivering exceptional shopping experiences.

Overview

2
2
years of professional experience

Work history

Salon assistant

Gold Professionals Salon
Manchester
03.2024 - 03.2024
  • Organised supplies effectively for ease of access during appointments.
  • Suggested products optimising client hair care practices.
  • Maintained salon cleanliness for a professional environment.
  • Promoted current offers and discounts whilst interacting with clients, improving customer retention rates.
  • Upheld strict confidentiality with client information to respect privacy rights.

Wedding waiter

zinc occasions
Manchester
05.2025 - 09.2025
  • Facilitated training for new staff members, elevating overall productivity levels at wedding event.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Relayed feedback from customers to management for continuous improvement.
  • Worked collaboratively with kitchen staff for efficient service delivery.

Education

GCSEs -

Coop Academy North Manchester
Manchester
09.2019 - 06.2024

A-Levels - health and social care

Hopwood Hall Colleg
greater manchester
10.2025 -

Skills

  • Handling difficult customers
  • Service mindedness
  • Cash handling
  • Product knowledge
  • Efficient under pressure
  • Customer Service
  • Sales persuasion
  • Special dietary requirements understanding
  • Table clearing
  • Menu memorisation
  • Order processing

Languages

Portuguese
Fluent

References

References available upon request.

Timeline

A-Levels - health and social care

Hopwood Hall Colleg
10.2025 -

Wedding waiter

zinc occasions
05.2025 - 09.2025

Salon assistant

Gold Professionals Salon
03.2024 - 03.2024

GCSEs -

Coop Academy North Manchester
09.2019 - 06.2024
Cleisily Fernandes