Clediene Pontes Lopes
Leeds
Summary
A candidate who is both organized and reliable and can manage multiple priorities with a positive attitude. A high degree of accuracy and attention to detail will ensure that all necessary tasks and duties are handled according to protocol and satisfaction. Great skills in PeopleSoft, Work-Brain and Workday. Proficient in reviewing timesheets, calculating and resolving discrepancies.
Willingness to take on additional responsibilities to meet team goals. Ambitious, always looking for ways to help the team and learn more about payroll processes.
Works well independently and as part of dynamic teams. Skilled at collaborating with fashion designers on product placement, store displays and marketing material for new clothing launches and promotions.
Overview
8
8
years of professional experience
Work History
People Services Administrator
Asda
01.2022 - Current
- Maintained payroll information by calculating, collecting, and entering data.
- Responded to employee inquiries to clarify payroll issues regarding wages.
- Maintained 99.5% accuracy in transferring correct data from payroll spreadsheets into system.
- Improved customer satisfaction scores through problem-solving skills
- Completed accurate and timely data entry
- Completed time-sensitive data entry requests
- Followed data entry protocols, rules and regulations
- Used Workbrain to perform data entry functions
- Performed data entry with speed and accuracy
- Minimized manual system errors with streamlined data entry process
- Identified data entry errors and reported to necessary departments
- Completed clerical and data entry tasks to optimize financial procedures
- Corrected data entry errors to prevent duplication or data degradation
- Verified accurate data entry and maintenance of information in SAP CRM system
- Demonstrated computer skills for data entry and answered broad variety of inquiries
- Used Work-Brain, Workday and PeopleSoft to perform data entry functions.
Retail Merchandiser
Zara Inditex
03.2018 - 01.2022
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Identified opportunities to increase store sales and developed actionable strategies.
- Greeted customers and directed to requested products.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Analyzed sales data to identify trends and devised action plans to increase sales.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Stocked shelves to match planogram images and instructions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Followed orders precisely for correct items, sizes and quantities.
- Managed timely and effective replacement of damaged or missing products.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Supervised and trained new staff in performing census.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Arranged consistent shelves, bins, and racks at 05 locations by following established planograms
Coffee Shop Worker
BENUGO
11.2016 - 03.2018
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Controlled line and crowd with quick, efficient service.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
No Degree - General Studies
BRAZIL
BRAZILSkills
- Numeracy skills
- Financial software
- Data Entry
- Payroll Processing
- Visual Merchandising
- Packing and shipping
- Stock management
- Interpersonal Skills
Accomplishments
- Progressed from stock organizer to retail commercial merchandiser in two years.
- Supervised team of 5 staff members.
- Participated with a team of 50 to launch the Service Now Platform.
- Achieved 99.5% QA score by completing payroll discrepancies with accuracy and efficiency.
- Management's feedback has been excellent over the past two years of working with the present company.
Languages
Portuguese
Native language
English
Advanced
C1
Timeline
People Services Administrator
Asda
01.2022 - Current
Retail Merchandiser
Zara Inditex
03.2018 - 01.2022
Coffee Shop Worker
BENUGO
11.2016 - 03.2018
No Degree - General Studies
BRAZIL
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