Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Languages
Timeline
BusinessAnalyst
Clediene Pontes Lopes

Clediene Pontes Lopes

Leeds,West Yorkshire

Summary

A candidate who is both organized and reliable and can manage multiple priorities with a positive attitude. A high degree of accuracy and attention to detail will ensure that all necessary tasks and duties are handled according to protocol and satisfaction. Great skills in PeopleSoft, Work-Brain and Workday. Proficient in reviewing timesheets, calculating and resolving discrepancies.

Willingness to take on additional responsibilities to meet team goals. Ambitious, always looking for ways to help the team and learn more about payroll processes.

Works well independently and as part of dynamic teams. Skilled at collaborating with fashion designers on product placement, store displays and marketing material for new clothing launches and promotions.

Overview

7
7
years of professional experience

Work History

People Services Administrator

Asda
01.2022 - Current
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Responded to employee inquiries to clarify payroll issues regarding wages.
  • Maintained 99.5% accuracy in transferring correct data from payroll spreadsheets into system.
  • Completed payroll accurately and timely to meet employee expectations.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Performed data entry tasks and maintained accurate records of employee payroll information.


Retail Merchandiser

Zara Inditex
03.2018 - 01.2022
  • Utilized visual merchandising techniques to effectively showcase products in retail stores.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Identified opportunities to increase store sales and developed actionable strategies.
  • Greeted customers and directed to requested products.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Analyzed sales data to identify trends and devised action plans to increase sales.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Stocked shelves to match planogram images and instructions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Followed orders precisely for correct items, sizes and quantities.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Supervised and trained new staff in performing census.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.


Coffee Shop Worker

BENUGO
11.2016 - 03.2018
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Controlled line and crowd with quick, efficient service.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Used POS system to accurately enter orders and process payments.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

No Degree - General Studies

BRAZIL
BRAZIL

Skills

  • Investigating discrepancies
  • Compiling Data
  • Checking time cards
  • Payroll Processing
  • Microsoft Excel proficiency
  • Numeracy skills
  • Financial software

Accomplishments

  • Progressed from stock organizer to retail commercial merchandiser in two years.
  • Supervised team of 5 staff members.
  • Participated with a team of 50 to launch the Service Now Platform.
  • Achieved 99.5% QA score by completing payroll discrepancies with accuracy and efficiency.
  • Management's feedback has been excellent over the past two years of working with the present company.
  • Proudly selected from 100 candidates to keep the position offered to 20 candidates after a new system was implemented, we were called "the special ones".

Hobbies

I am half Brazilian and half Italian so I am all about food! I enjoy cooking and enjoy it even more when someone is eating and appreciating what I cook. Cooking is therapeutic. It requires attention to detail, to the flavours, to the textures, and to the wholesomeness of making it from scratch. From the preparation of the ingredients to the final outcome. My other hobby is more centered around my health. Both mental and physical. I go to the gym with my husband 4 days a week to do weight training. I just love lifting and feeling like I am getting stronger. Living a long and fulfilled life requires being healthy as the first step.

Languages

Portuguese
Native language
English
Advanced
C1

Timeline

People Services Administrator

Asda
01.2022 - Current

Retail Merchandiser

Zara Inditex
03.2018 - 01.2022

Coffee Shop Worker

BENUGO
11.2016 - 03.2018

No Degree - General Studies

BRAZIL

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