Clayton Pena-Smith
yardley,Birmingham
Summary
Service-focused hospitality professional ready to help others and meet customer needs. Understands kitchen processes, food service standards and safety requirements.
Overview
2
2
years of professional experience
Work History
Volunteer Worker
Healing Hands Network
Coventry, Warwickshire
09.2022 - Current
- Worked with compassion and empathy to engage people from diverse backgrounds.
- Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
Catering Assistant
Miss Teas Catering
Birmingham, West Midlands
01.2022 - Current
- Carefully prepared ingredients in accordance with menus, portion control and agreed quality standards.
- Served food and beverages to dining guests with outstanding customer service.
- Loaded and unloaded dishes into and from dishwasher.
- Stored clean tableware, platters and chaffing dishes in designated areas after each catering event.
- Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
Education
GCSEs - English Language
Silver Birch
Birmingham 06.2022 - 07.2023
BTEC - Art
Silver Birch
Birmingham 06.2022 - 07.2023
Functional skills - English Level 2
Silver Birch
Birmingham 06.2022 - 07.2023
Skills
- Food preparation
- Culinary techniques
- Food safety
- Ingredients preparation
- Hospitality expertise
- Food portioning
- Customer service
- Food preservation and storage methods
- Safe food handling
- Preparation techniques
- Team contribution
Languages
English
Native
Timeline
Volunteer Worker
Healing Hands Network
09.2022 - Current
GCSEs - English Language
Silver Birch
06.2022 - 07.2023
BTEC - Art
Silver Birch
06.2022 - 07.2023
Functional skills - English Level 2
Silver Birch
06.2022 - 07.2023
Catering Assistant
Miss Teas Catering
01.2022 - Current
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