Clay Muir

Quick Study and Reliable Team Member

• Client Confidentiality: Managed patient records to ensure data accuracy and confidentiality.
• Resilient: Adapted well to high pressure situations during peak times, maintaining quality customer service.
• Customer Comfort: Carried out frame repairs and adjustments for comfort and accurate positioning.
• Expertise: Advised customers on lens types with expert guidance, increasing their understanding and making informed choices easier.
• Pretesting: Performed accurate pretesting before clients‘ exams, ensuring that the clinic runs smoothly and avoids delays.
• Arranging Appointments: Accurately coordinated optical and audiology appointments and sent client reminders for upcoming bookings.
• Visual Fields: Performed visual fields when requested by an optometrist.
• Communication: Provided great team communication skills in our daily team huddles before opening the store.
• Payments: Correctly processed payments and provided receipts for services and purchases.

Valued Team Member (2 Years)

• Recognition: Earned a frame named after me for notable contributions.
• Top Seller: Frequently led sales, surpassing targets and earning team bonuses.
• Customer Resolution: Took the initiative to address customer concerns and improve their experience.
• Product Knowledge: Advised customers on frames and lenses with informative guidance.
• Inventory: Accurately managed monthly stock counts.
• Order Processing: Handled payments and orders with precision.
• Appointment Scheduling: Efficiently arranged and managed customer appointments.
• Data Privacy: Diligently followed privacy guidelines to protect customer information.
• Optical Measurements: Carried out accurate measurements of optical centres.
• Customer Service: Delivered high quality service via phone, email, and in person.
• Frame Adjustments: Precisely measured and adjusted frames using regulated heat.
• Logistics: Organised deliveries to customers and stores.

Dedicated Team Member (5 Years)

• Reception & Pen Maintenance: Ensured a clean reception area and well-maintained cat pens.
• Feeding & Monitoring: Fed cats and tracked toileting habits for health purposes.
• Specialised Care: Managed specific needs, including medications, diets, grooming, and cleanliness.
• Well-Being Checks: Monitored cats' health, providing attention and playtime, and reported any concerns.
• Compassionate Care: Delivered safe, fear-free experiences with attentive, comforting care.
• Behavioural Insight: Recognised and responded to individual cat behaviours.

Trusted Receptionist (Short-Term Experience)

• Welcomed Patients: Greeted patients cheerfully, setting a positive tone from the start.
• Appointment Scheduling: Managed appointment bookings efficiently via phone and in person.
• Client Engagement: Provided refreshments and engaged clients in friendly conversation while they waited.
• Reception Maintenance: Maintained a clean, organised reception area to create a welcoming environment.
• Professional Service: Delivered polite and professional service, enhancing the business's reputation.