Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Clay Muir

Brighton and Hove,East Sussex

Summary

Friendly and dedicated professional with hands-on experience in customer service and reception roles. Excited to bring enthusiasm and a strong work ethic to a vibrant and innovative team.

Overview

8
8
years of professional experience

Work history

Optical Assistant

Specsavers Opticians
Brighton, East Sussex
10.2024 - 01.2025

Quick Study and Reliable Team Member

  • Client Confidentiality: Managed patient records to ensure data accuracy and confidentiality.
  • Resilient: Adapted well to high pressure situations during peak times, maintaining quality customer service.
  • Customer Comfort: Carried out frame repairs and adjustments for comfort and accurate positioning.
  • Expertise: Advised customers on lens types with expert guidance, increasing their understanding and making informed choices easier.
  • Pretesting: Performed accurate pretesting before clients‘ exams, ensuring that the clinic runs smoothly and avoids delays.
  • Arranging Appointments: Accurately coordinated optical and audiology appointments and sent client reminders for upcoming bookings.
  • Visual Fields: Performed visual fields when requested by an optometrist.
  • Communication: Provided great team communication skills in our daily team huddles before opening the store.
  • Payments: Correctly processed payments and provided receipts for services and purchases.

Optical Assistant

Ollie Quinn
Brighton, East Sussex
11.2022 - 09.2024

Valued Team Member (2 Years)

  • Recognition: Earned a frame named after me for notable contributions.
  • Top Seller: Frequently led sales, surpassing targets and earning team bonuses.
  • Customer Resolution: Took the initiative to address customer concerns and improve their experience.
  • Product Knowledge: Advised customers on frames and lenses with informative guidance.
  • Inventory: Accurately managed monthly stock counts.
  • Order Processing: Handled payments and orders with precision.
  • Appointment Scheduling: Efficiently arranged and managed customer appointments.
  • Data Privacy: Diligently followed privacy guidelines to protect customer information.
  • Optical Measurements: Carried out accurate measurements of optical centres.
  • Customer Service: Delivered high quality service via phone, email, and in person.
  • Frame Adjustments: Precisely measured and adjusted frames using regulated heat.
  • Logistics: Organised deliveries to customers and stores.

Cattery Assistant

Pinewood Cattery
Woodham, Surrey
05.2017 - 08.2022

Dedicated Team Member (5 Years)

  • Reception & Pen Maintenance: Ensured a clean reception area and well-maintained cat pens.
  • Feeding & Monitoring: Fed cats and tracked toileting habits for health purposes.
  • Specialised Care: Managed specific needs, including medications, diets, grooming, and cleanliness.
  • Well-Being Checks: Monitored cats' health, providing attention and playtime, and reported any concerns.
  • Compassionate Care: Delivered safe, fear-free experiences with attentive, comforting care.
  • Behavioural Insight: Recognised and responded to individual cat behaviours.

Receptionist

The Podiatry and Laser Clinic
West Byfleet, Surrey
01.2018 - 01.2019

Trusted Receptionist (Short-Term Experience)

  • Welcomed Patients: Greeted patients cheerfully, setting a positive tone from the start.
  • Appointment Scheduling: Managed appointment bookings efficiently via phone and in person.
  • Client Engagement: Provided refreshments and engaged clients in friendly conversation while they waited.
  • Reception Maintenance: Maintained a clean, organised reception area to create a welcoming environment.
  • Professional Service: Delivered polite and professional service, enhancing the business's reputation.

Education

UAL Level 3 Diploma - Music Performance and Production

Academy of Contemporary Music
Guildford
/2019 -

OCL Level 2 Extended Certificate - Art and Design

Woking College
Woking
/2018 -

GCSEs - Maths and English

Woking College
Woking
/2017 -

GCSEs - Double Science

St Teresa’s School
Dorking
/2014 -

Skills

  • Patient care
  • Customer Service
  • POS Systems
  • Scheduling
  • Closing Sales
  • Shipping and Receiving

Affiliations

  • Art
  • Making Music
  • Gaming
  • Learning Spanish through 1-2-1 tutoring fortnightly

Timeline

Optical Assistant

Specsavers Opticians
10.2024 - 01.2025

Optical Assistant

Ollie Quinn
11.2022 - 09.2024

Receptionist

The Podiatry and Laser Clinic
01.2018 - 01.2019

Cattery Assistant

Pinewood Cattery
05.2017 - 08.2022

UAL Level 3 Diploma - Music Performance and Production

Academy of Contemporary Music
/2019 -

OCL Level 2 Extended Certificate - Art and Design

Woking College
/2018 -

GCSEs - Maths and English

Woking College
/2017 -

GCSEs - Double Science

St Teresa’s School
/2014 -
Clay Muir