Claudius David
Norwich,Norfolk
Summary
Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
7
7
years of professional experience
8091
8091
years of post-secondary education
Work History
IT Security Officer
Demerara Distillers Ltd.
Guyana
01.2023 - 08.2024
- Spearheaded several cybersecurity initiatives that significantly reduced incidents of phishing and social engineering attempts within the organization.
- Kept abreast of latest cybersecurity trends and regulatory changes, ensuring company's adherence to legal requirements.
- Managed patch installations promptly-a crucial factor in maintaining updated system securities.
- Collaborated with IT team to develop and enforce strict security policies and guidelines, ensuring compliance across all departments.
- Conducted vulnerability scans bi-weekly, identifying potential areas for improvement in the existing security infrastructure.
- Installed and monitored antivirus software on corporate devices to safeguard against malware attacks,.
- Managed high volume of new security projects according to quality, schedule and budget targets. Including SIEM, EDR, Darktrace, Palo Alto Firewalls Installations, and IAM
- Established IT investigative practices to streamline diagnosis and resolution, minimizing downtime and enhancing system performance.
- Coordinated emergency disaster recovery, minimizing data loss and supporting business continuity.
- Limited ICT service outages with successful preventative maintenance strategies.
IT Support Officer / IT Security Trainee
Demerara Distillers Ltd.
Guyana
06.2020 - 12.2022
- Implemented ITIL framework asset management to maintain a record of all hardware and software assets.
- Resolved complex technical issues by utilizing diagnostic tools and troubleshooting techniques within SLA period.
- Streamlined communication pathways between IT department and other teams for enhanced efficiency.
- Conducted rigorous testing before full-scale implementation of new IT policies, minimizing potential risks.
- Secured sensitive company information with robust firewall configurations and access controls.
- Performed root cause analysis on recurring problems identified potential areas for improvement.
- Coached junior support staff in delivering responsive, proactive technical support.
- Created technical documentation for accurate installation, maintenance and repair work.
- Prepared reports for department including helpdesk metrics, compliance reports, vulnerability reports, firewall reports, EDR reports
- Migrated company to an industry standard helpdesk service solution, guiding team to follow ITIL service management standards.
Technical Officer / Data Analyst
Guyana Telephone & Telegram - Mobile Money
Guyana
10.2018 - 01.2020
- Contributed to the development of technology policies that produced efficient, secure and reliable use of software and data
- Monitored software solution system to ensure it has a 99.5% uptime.
- Provided backend support to team members to check for leaks, abuse of user access permissions by employees or partners
- Assisted with marketing and prospecting new clients for all services offered, met with new partners and agents to aid when needed to help maintain a good relationship
- Assisted with the implementation of new mobile financial solution, creating use cases, compliance rules, KPIs and SLAs.
- Conducted detailed data analyses to identify and resolve recurring system faults.
- Maintained high standards of data integrity, ensuring strict adherence to privacy regulations.
Application Support Officer
Massy Group of Companies
Guyana
10.2017 - 09.2018
- Used ERP reporting software as well as oracle database to generate reports and create data visualization.
- Implemented new filing system, improving document retrieval times.
- Demonstrated expert knowledge in company software to assist end-users effectively.
- Resolved complex queries, ensuring end-user satisfaction.
Education
Bachelor of Science (Computer Science) -
The University of Guyana
09.2013 - 06.2017
Firewall Essentials: Configuration and Management -
Palo Alto networks
Cyber Security Analyst + (CySA+) -
CompTIA
Data Analytics (data+) (now expired) -
CompTIA
MCP: Microsoft Certified Professional -
Microsoft
Skills
- Problem-solving abilities
- Python Programming
- Documentation and reporting
- Inventory management
- SQL, Excel, office365
- Data Management
- Identity and access management
- Cyber threat intelligence
Timeline
IT Security Officer
Demerara Distillers Ltd.
01.2023 - 08.2024
IT Support Officer / IT Security Trainee
Demerara Distillers Ltd.
06.2020 - 12.2022
Technical Officer / Data Analyst
Guyana Telephone & Telegram - Mobile Money
10.2018 - 01.2020
Application Support Officer
Massy Group of Companies
10.2017 - 09.2018
Bachelor of Science (Computer Science) -
The University of Guyana
09.2013 - 06.2017
Firewall Essentials: Configuration and Management -
Palo Alto networks
Cyber Security Analyst + (CySA+) -
CompTIA
Data Analytics (data+) (now expired) -
CompTIA
MCP: Microsoft Certified Professional -
Microsoft
Similar Profiles
Afraz BakshAfraz Baksh
Customs and Export Clerk at Demerara DistillersCustoms and Export Clerk at Demerara Distillers
Lateefah AzeezLateefah Azeez
Quality Control/Microbiological Technician at Demerara Distillers Limited (DDL)Quality Control/Microbiological Technician at Demerara Distillers Limited (DDL)
Kiefer SalaruKiefer Salaru
IT Field Support Technician at Demerara Distillers LimitedIT Field Support Technician at Demerara Distillers Limited