Claudiu Gabriel Liontescu
Hounslow,London, City of
Summary
Friendly person with great people skills and 5 years of experience. Dedicated to creating a personalized experience for each customer. Knowledgeable about every step of coffee production, from planting to roasting to brewing, and enthusiastic about promoting sustainable and fair-trade coffee.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Head Barista
EL&N
london, soho
11.2022 - Current
- Performed daily opening and closing routines including cashing up, inventory checks, and security procedures.
- Controlled strict First In First Out (FIFO) inventory practices to ensure the team labeled, priced, and dated stock accurately and minimized food waste.
- Boosted repeat customers by building personable rapport and passionately demonstrating coffee expertise through customer interactions.
- Maintained professional and hygienic appearance in full compliance with uniform regulations.
- Monitored personal and team performance, assessing quality of work, encouraging professional development, and reporting insights to upper management.
- Extracted maximum flavor from each coffee bean through expert use of manual espresso machine and grinders.
- Processed, prepared, and served a variety of orders from an extensive beverage menu, staying up-to-date with seasonal changes and additional customer requests.
- Led team to execute a high volume of customer orders during peak times whilst maintaining an orderly counter area, balanced till, and outstanding customer service.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Stock intake and ordering products daily for an efficient service.
Head Barista
L'ETO
London, City of London
07.2020 - 09.2022
- Performed daily opening and closing routines including cashing up, inventory checks, and security procedures.
- Controlled strict First In First Out (FIFO) inventory practices to ensure the team labeled, priced, and dated stock accurately and minimized food waste.
- Boosted repeat customers by building personable rapport and passionately demonstrating coffee expertise through customer interactions.
- Maintained professional and hygienic appearance in full compliance with uniform regulations.
- Led team to execute a high volume of customer orders during peak times whilst maintaining an orderly counter area, balanced till, and outstanding customer service.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming, and latte art.
- Studied and re-designed processes to improve the quality of coffee and cafe products.
- Supervised and nurtured a talented team of baristas for years.
Barista
Pret A Manger
london, hammersmtih
08.2018 - 02.2020
- Cleaned and sanitized coffee and food preparation areas, maintaining impeccable hygiene standards.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Maintained and operated espresso machines, blenders, and commercial coffee brewers.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming, and latte art.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Warmly greeted and served customers, promptly processing payments to minimize wait times.
Education
A-Levels - Automobils
Petru Rares Botosani
Romania 01.2012 - 09.2016
Skills
- Barista training and development
- Customer Service
- Rota management
- Barista training
- Latte art
- Espresso calibration
- Inventory and stock management
- Foam art
- Beverage preparation
- Highly organized
- Quick learner
- Speedy and efficient
- Up-selling
Languages
English
Fluent
Romanian
Native
Timeline
Head Barista
EL&N
11.2022 - Current
Head Barista
L'ETO
07.2020 - 09.2022
Barista
Pret A Manger
08.2018 - 02.2020
A-Levels - Automobils
Petru Rares Botosani
01.2012 - 09.2016
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